How to contact amazon by phone?
I have an issue in my account reactivation, amazon sent for:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
I sent my internet bill many times, but still same respond from them
I want a phone number to contact the support team member to clarify the situation
How to contact amazon by phone?
I have an issue in my account reactivation, amazon sent for:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
I sent my internet bill many times, but still same respond from them
I want a phone number to contact the support team member to clarify the situation
2 replies
Seller_rI7BZIczK8iAC
There is no phone number to call.
If the system doesn't accept your internet bill, something is not matching with your settings in "Legal Entity" and "Official Registered Address". Did you check this?
Troy_Amazon
Hi @Seller_HAXYoOyoRFRVX,
Thank you for your post. Based off the content you have shared, I understand your account has been deactivated for verification reasons.
Can you share the reason why the bill was not accepted from your first submission? You would have received a performance notification giving you details about why the document was accepted. I would also ask if you have a different utility bill you can send (electricity, water, and gas would be examples here). If the internet bill was not accepted, simply submitting the same document repeatedly will likely lead to further rejections of your appeal. We need to find out the reason for the initial rejection and act accordingly from there.
With this in mind, how does your internet bill comply with the "Document Requirements" section of our Global Selling Identity Verification policy? In addition to these requirements, the bill would need to be dated within the last 90 days and exactly match the contact information you have on file within your account.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
