Upload and manage videos FAQ

How long does it take for videos to appear on the detail page?

We process and review all uploaded videos. Review typically takes less than a day, but it might take up to seven working days or more during peak periods.

Can my video and/or metadata contain external links?

Videos can’t include any web links, URLs or calls to action that direct the customer away from the product detail page.

How do I find the rejection reason for my video?

View rejection reasons by following these steps:

1. Go to the Upload and manage videos page.
2. Search for the video.
3. Click Manage for the video in question.
4. See the rejection reason on the top of the screen.

How do I update my video after it has been rejected?

We do not support edits to the video file. If you need to update the video, you must re-upload the video.

How can I update the thumbnail for a video?

Upon upload, a thumbnail will be auto generated for the video. If you decide to replace it, click on the thumbnail to upload an image. You must use a high quality image in either .jpg or .png format.

How do I remove a video?

You can either delete the video or remove the ASINs from the video.

Delete the video by following these steps:

1. Go to the Upload and manage videos page.
2. Search for the video.
3. Click Delete on the video row.

Remove specific ASINs by following these steps:

1. Go to the Upload and manage videos page.
2. Search for the video.
3. Click Manage on the video row.
4. Remove ASINs and save.

Can I edit a video?

We don’t support edits to a video file. If you need to update a video, you must upload it again.

However, you can change the title, thumbnail and ASIN association after the video is live. To do this, follow these steps:

1. Go to the Upload and manage videos page.
2. Search for the video.
3. Make the required changes.

All edits will be reprocessed for review.

Can I bulk upload video files?

Bulk upload of videos is currently not supported.

How many videos and images can be added to the image block?

In order for a video to show in the image block, there must be 6 or less images. Up to 6 videos can be uploaded to display as well.

How is the order of the videos determined on the detail page?

The detail page will always prioritise the most recently uploaded video.

Can I remove videos from detail pages?

We do not allow anyone to remove other videos unless they directly violate community guidelines and Video compliance requirements.

If you believe that a video is in violation of one or more policies, please report it by clicking REPORT on the video player.