This article applies to selling in: Australia
Image issues
When you upload your image files, they are checked to confirm that they meet technical file requirements. Files failing to meet these requirements will not be uploaded to your listings.
Additionally, if the images on your Amazon product listings are found to be non-compliant with Amazon’s image content requirements, the product listings will be removed from search until a compliant image is provided. Review issue types on this support page.
- To view products removed from search due to image issues, go to the Fix your products report.
- To view technical file requirement failures, go to the Image upload status report.
- To learn more about image requirements, view the topics listed in Image troubleshooting.
- If you are creating your own images, you may find our self-service imaging products and photography videos useful.
| Image rules resulting in suppression | Required action | Where prohibited |
|---|---|---|
| Text/logo/graphics/watermarks | We believe that the main image has text, logos, graphics, or watermarks, which is not permitted for this product type. Please submit a compliant image to lift the suppression. | Any main image |
| Non-white background | We believe that the main image has a non-pure white background (RGB 255 255 255), which is not permitted for this product type. Please submit a compliant image to lift the suppression. | Any main image |
| Cropped product | We believe that the main image has a portion of the product cropped (missing), which is not permitted for this product type. Please submit a compliant image to lift the suppression. | Any main image |
| Product not outside packaging/has package tags | We believe that the main image has your product in packaging or brand/swing tags, which is not permitted for this product type. Please submit a compliant image to lift the suppression. | Any main image |
| Propping | We believe that the main image has props that are inside your product or obscure/surround your product, which is not permitted for this product type. Please submit a compliant image to lift the suppression. | Any main image |
| Blurriness or pixelation | We believe that the main image has a blurred or pixelated product, which is not permitted for this product type. Please submit a compliant image to lift the suppression. | Any image |
| Product too small | We believe that the main image has a product that is too small in the image frame, which is not permitted for this product type. Please submit a compliant image to lift the suppression. | Any image |
| Prurient | We believe that the main image has prurience, which is not permitted for this product type. Please submit a compliant image to lift the suppression. | Any image |
| Multiple product views | We believe that the main image has multiple images of a single product, which is not permitted for this product type. Please submit a compliant image to lift the suppression. | Any main image of apparel |
| Human model | We believe that the main image has a human model for a non-clothing product, which is not permitted for this product type. Please submit a compliant image to lift the suppression. | Any main image in softlines except apparel (e.g. shoes, luggage, watch, jewellery) |
| Mannequin | We believe that the main image has a mannequin, which is not permitted for this product type. Please submit a compliant image to lift the suppression. | Any image of apparel or accessories |
| Model in non-standing position | We believe that the main image has a model who is not in a standing position, which is not permitted for this product type. Please submit a compliant image to lift the suppression. | Any main image of apparel |
| Bad ASIN or variant | Your file could not be associated with an ASIN and/or variant. Upload a file that meets naming requirements. | Any main image |
| Unsupported file suffix | Your file type is not allowed. Upload a file with an acceptable format. | Any main image |
| Image file was corrupted or of an unexpected format | Confirm that your file is smaller than 10,000 pixels on the longest side, is not corrupt, and is in the correct file format (JPG, TIF, PNG, GIF in either RGB or CMYK). | Any main image |
| Image dimensions too small | Upload an image that is larger than 500 pixels on its longest side. Images that are larger than 1,000 pixels will enable zoom functionality on the site. | Any main image |
| Authoritative image already exists | If a preferred image already exists for your ASIN and variant, your image will be rejected. | Any main image |
| Resubmission of previously accepted/rejected images | This exact image file has already been submitted. If your ASIN still requires an image for this variant, ensure that you are uploading an image that meets requirements. | Any main image |
| Unknown internal error | An unknown failure occurred. Please try your upload again. | Any main image |
| Image with identical ASIN and variant submitted | An image with this ASIN and variant was submitted after this file was submitted. We will always accept the latest image submission. Ensure that you have uploaded the correct image. | Any main image |
Image issues
- Text/logo/graphics/watermarks
- Non-white background
- Cropped product
- Product not outside packaging/has packaging tags
- Propping
- Blurriness or pixelation
- Product too small
- Prurient
- Multiple product views
- Human model
- Mannequin
- Model in non-standing position
- Bad ASIN or variant
- Unsupported file suffix
- Image file was corrupted or of an unexpected format
- Image dimensions too small
- Authoritative image already exists
- Unknown internal error
- Image with identical ASIN and variant submitted
- Resubmission of previously accepted/rejected images
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