This article applies to selling in: Australia

Seller identity verification

To help us maintain a trusted marketplace for buyers and sellers, we will need some additional proof for the information that you provided during registration.

If you've already submitted your documents

The review process can take up to two working days from the time that we receive your documents. We will email you the result.

Note: You will gain access to Seller Central after your account has been verified.

If you haven't submitted your documents

  1. Go to the Seller identity verification page.
  2. Under Please select your country/region, choose your country or region from the drop-down option.
    Note: Document requirements might change based on your country.
  3. In the Submit required documents section, upload your documents.
  4. Under Provide contact information, enter your Email address and Phone number (optional).
  5. Click Submit.
    Note: If you require additional time before submitting your information, you can select the Save draft button to save your information and return to the Seller identity verification page later.

Document rejection

Important: We reject documents when we cannot verify them or when they do not meet our eligibility criteria. Our decision to approve or reject a document is final and cannot be appealed, although you can reapply with a new account.

Amazon requires two documents in order to verify your identity. To avoid having your documents rejected, make sure that they meet the following criteria:

All documents must:

  • be valid (not expired, revoked, or closed)
  • be high-quality, in colour, and unobstructed (not angled, blurry, or cropped)
  • show the full page
  • not be a screenshot
  • display matching information (such as your ID number or name) that you use to register to sell on Amazon
  • be scanned images, or a photo taken from your mobile device's camera (no screenshots)
  • display the full document (front and back, if applicable)
  • be less than 10MB in size
  • be in one of these formats: gif, png, jpg, pdf, and docx. Do not include special characters in the file name (examples: $, &, or #)
  • be authentic and unaltered
  • be in one of these supported languages: Chinese, English, French, German, Italian, Japanese, Portuguese, Arabic, Turkish, or Spanish
Note: If your documents are in another language, you can submit notarised translations in a supported language.

Identity documents:

The identity documents required for each seller depends on the country or state that your business is headquartered in, and where you live.

The drop-down options will tell you which options are available to you, such as: passport, driving licence, or national ID. In addition to the above requirements for all documents, the ID must:

  • show a full document page, or in case of national identity cards, both sides of the card
  • be a government-issued identity card that is distributed and recognised by the country where you are a citizen or resident
  • be in colour (black and white not accepted)
  • for multi-page files (both sides of the ID), if the screen does not ask for separate front and back image uploads, make sure that you merge the images into one file to upload
  • have date of birth (if applicable) that matches the date of birth provided during registration
  • have a signature
  • if submitting a passport, make sure that the passport has your signature

Additional documents

The additional documents requested vary by country and state. An additional document (your customised options display on the registration page) might be a document that proves your business is valid, such as: business licence, bank statement, credit card statement, or utility bill.

Note:
  • Some companies, corporations, or charities need to submit a government-issued national ID for the primary contact, or the beneficial owner or trustee.
  • The name of the point of contact or company mentioned on the document should match the point of contact name or business name provided during registration.
  • You can hide the transaction amount, but the document must remain intact.
  • Document must not be password-protected.
  • Do not provide a photo of your credit card or debit card.
  • Do not provide a bank letter acknowledging an account opening.
  • Do not provide a bank passbook (except in India and Japan).
  • Do not provide a business registration certificate.

You might be asked to submit a bank account statement, credit card statement, or business licence based on your location. Make sure that your documents meet the following criteria:

Bank account or credit card statements:

  • Must match the name of the business or point of contact provided during registration
  • Must contain the business address and show customer transactions
  • Must be dated within the last 180 days
  • Be in colour (black and white not accepted)
  • Must show transaction activity, but you can black out the transaction amount
  • If the bank account is in the name of your business, the bank account name on the document must be the name of your business. However, if you have a sole proprietorship, the bank account name on the document must be the sole proprietor's name.
  • Bank logo, bank account number, business address, business name, or point of contact (name of person to contact on behalf of the business), and bank account holder name must be clearly visible.

Business licences:

  • The name of the legal representative or beneficiary owner should match the name on the identity document.
  • The address should match the business address provided during registration.
  • Must be valid for at least 45 days from the time of registration.
  • Must not be revoked or closed by the local government.
  • Business name and details must be visible.

Proof of address

  • Name and address must be visible.
  • Could be (your options will display in a drop-down on the page) a water, electricity, gas, Internet, or telecom bill issued by the utility company, or a mobile phone bill.
  • If a utility bill for the given address is not under your name, provide a utility bill associated to the address used to register, and any other supporting documents that prove you are operating from that address, even if the bill is not under your name.
  • Must be issued within the last 180 days.

What to expect after you’ve uploaded your document

If the necessary documents and information are uploaded, a message will display "Thank you for your request". Close the tab in your browser.

After you have submitted documents, Amazon will review your information and may contact you for further clarification, if needed, within three working days.

Important: If we are unable to verify the information that you provided and request that you resubmit your documents, you will have within the next 30 days to complete this request. If we do not receive your documents within this time frame, your case will be closed and we will not be able to activate your account to sell on Amazon. For security reasons, we can only accept documents uploaded through the Seller identity verification page on Seller Central.

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