This article applies to selling in: Australia

Changes to program policies

Listed below are upcoming changes to Amazon’s program policies.

Update to the Amazon Easy Ship fee schedule

Effective 7 June, 2022, the Amazon Easy Ship fee schedule will be updated. The revised fees are set out below, based on the weight and dimensions of the consignment. Unless otherwise stated, all fees are in Australian Dollars (AUD) and do not include applicable taxes, such as GST.

Amazon Easy Ship fee
Maximum consignment weight (kg) Fee/Consignment
<=0.5 $5.55
<=1 $7.66
<=3 $8.71
<=5 $9.86
<=10 $11.30
<=15 $11.86
<=20 $12.45
<=25 $13.08

For further information about how Amazon Easy Ship fees are calculated, go to Amazon Easy Ship Fee Schedule. .

Update on countries accepted for seller registration

Effective March 11, 2022, we are not accepting registrations from Russia or Belarus. For more information, see Countries accepted for seller registration.

Update to Restricted Products policy: Single-use plastics

The Single-use plastic page has been added to our Restricted Products policy. Effective March 15, 2022, the specified Single-use plastic products noted on this page will no longer be permitted for sale on Amazon.com.au.

Updates to Adult Products Policies

Effective January 17, 2022, all wand massagers and kegel/ben wa balls will be classified as adult products. These items will continue to be available for sale and discoverable to all customers searching for them within their current listing category. For more information, review the updates to the Adult products policies & guidelines that will go into effect on January 17, 2022.

Upcoming changes to program policies

The following change will enter into effect on January 11, 2021.

We are launching Amazon Currency Converter for Sellers (ACCS) in Seller Central Australia. Sellers on the Australia site will now have access to ACCS and its volume-based fees. With ACCS, sellers can disburse their net earnings through 19 supported currencies and directly sign-up within Seller Central. Sellers who already use other FX services, such as Hyperwallet, to exchange and disburse their funds overseas can continue to use their current service with no additional steps required. However, any payments disbursed through those services will not be eligible for volume-based fees.

For more information on how to sign up for ACCS and our new volume-based fees, go to Amazon Currency Converter for Sellers (ACCS): Frequently asked questions.

Upcoming changes to program policies

The following change will enter into effect on September 21, 2021.

We are adding the Unsuitable inventory investigations policy as a new program policy. Under this policy, if there is reasonable suspicion that a seller may have been engaged in the sale of counterfeit products or other illegal goods at Amazon, we may require additional information regarding the affected FBA inventory. If the requested information is not provided, or we reasonably determine after investigation that the inventory constitutes unsuitable units, we may dispose of it in accordance with the FBA Service Terms.

Update to FBA Customer Returns policy

The following change will come into effect on October 1, 2021.

We are updating the FBA Customer Returns policy to extend the festive period returns window. The Amazon extended Holiday Return policy for 2021 requires most orders purchased between October 1 and December 31 to be returnable until January 31, 2022.

This policy includes orders that are shipped by you and orders that are shipped by Amazon. For more information, visit Extended Christmas Returns Policy.

Publication of FBA Shipping Programs and Exports policy

The following change will come into effect on May 26, 2021:

We are adding the FBA Shipping Programs and Exports policy as a new program policy. Under this policy, you are able to expand your business by selling eligible FBA products to customers in New Zealand. Each seller account is automatically enabled for ‘FBA Export’ unless you have disabled this program in Seller Central. Ensure that all FBA export-eligible products can be lawfully exported without any licence or other authorisation, and they can be lawfully imported into, and comply with all applicable laws of, any FBA export-eligible country.

Update to FBA lost and damaged claim policy

We are making two changes to the FBA lost and damaged inventory reimbursement policy starting May 14, 2021, to simplify your lost and damaged reconciliation process when you file claims.

For the first change, we are removing the limitation of waiting 30 days from the date inventory is lost or damaged in an Amazon fulfilment centre to file a claim. With our updated Inventory Adjustments report, lost or damaged FBA inventory adjustments will only be displayed when they have been reconciled or are eligible for a reimbursement claim. For any lost FBA inventory that has not been reimbursed or found and damaged inventory that has not been reimbursed, a claim may be filed with Amazon immediately.

For the second change, we are reducing the time for submitting claims on items missing from shipments sent to Amazon from nine months to six months to align with available carrier tracking information.

To review the changes, go to FBA lost and damaged inventory reimbursement policy after May 14, 2021.

Upcoming changes to the Amazon Marketplace Fair Pricing policy

We are making changes to the Amazon Marketplace Fair Pricing policy. These changes will go into effect in 15 days, that is, April 24, 2021.

The key changes are summarised below:


  1. The last sentence before the bulleted list, “Pricing practices that harm customer trust”, “If we see pricing practices on a marketplace offer that harms customer trust, Amazon may remove the Buy Box, remove the offer, or in serious or repeated cases suspend or terminate selling privileges” has been replaced with, “If we see pricing practices on a marketplace offer that harms customer trust, Amazon may remove the Featured Offer, remove the offer, suspend the ship option or in serious or repeated cases, suspend or terminate selling privileges”.
  2. In the bulleted list, “Pricing practices that harm customer trust”, we have included an additional point: Setting an excessive shipping fee on a product. Amazon considers current public carrier rates, reasonable handling charges, as well as buyer perception when determining whether a shipping price has violated our fair pricing policy.

Your continued use of Selling Services after April 24, 2021, constitutes your acceptance of the updated policy.

As always, our goal is to help you and all our selling partners continue to succeed with Amazon and grow your businesses around the world. Thank you for being an Amazon Selling Partner.

Publication of Product Detail page rules

Effective from March 19, 2021, we are launching Product Detail page Rules to ensure consistency worldwide. Review these rules prior to launch, which are available here.

Update to Supply Chain Standards

Effective from October 15, 2020, we are updating our Supply Chain Standards page to provide details about our existing policy and help you adhere to these guidelines. Our standards include the Amazon supplier code of conduct, which requires that products be manufactured in safe, healthy, and inclusive work environments. The Supply Chain Standards page also provides information about why the standards are important, how we implement them, and the potential consequences for violations. We are not changing our supplier code of conduct as part of this update. See the updates here.

Update to Communication Guidelines

From November 19, 2020, our Communication Guidelines are being updated with additional information related to Buyer-Seller messages. See the updates here (link updated on April 11, 2020).

Update to Tax policies

Our tax policies are being updated with additional information related to tax treatments that could apply based on your use of Amazon services and selling in Amazon stores.

  • Responsibility for taxes
  • Taxes on fees and payments
  • Shipping products internationally
Note: You are responsible for identifying your tax obligations. Information from Amazon does not constitute tax, legal, or other professional advice and must not be used as such. You should consult your professional advisers if you have questions.
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