This article applies to selling in: Australia

Changes to program policies

Listed below are upcoming changes to Amazon’s program policies.

Publication of FBA Shipping Programs and Exports policy

The following change will come into effect on 26 May, 2021:

We are adding the FBA Shipping Programs and Exports policy as a new program policy. Under this policy, you are able to expand your business by selling eligible FBA products to customers in New Zealand. Each seller account is automatically enabled for ‘FBA Export’ unless you have disabled this program in Seller Central. Ensure that all FBA export-eligible products can be lawfully exported without any licence or other authorisation, and they can be lawfully imported into, and comply with all applicable laws of, any FBA export-eligible country.

Update to FBA lost and damaged claim policy

We are making two changes to the FBA lost and damaged inventory reimbursement policy starting 14 May, 2021, to simplify your lost and damaged reconciliation process when you file claims.

For the first change, we are removing the limitation of waiting 30 days from the date inventory is lost or damaged in an Amazon fulfilment centre to file a claim. With our updated Inventory Adjustments report, lost or damaged FBA inventory adjustments will only be displayed when they have been reconciled or are eligible for a reimbursement claim. For any lost FBA inventory that has not been reimbursed or found and damaged inventory that has not been reimbursed, a claim may be filed with Amazon immediately.

For the second change, we are reducing the time for submitting claims on items missing from shipments sent to Amazon from nine months to six months to align with available carrier tracking information.

To review the changes, go to FBA lost and damaged inventory reimbursement policy after 14 May, 2021.

Upcoming changes to the Amazon Marketplace Fair Pricing Policy

We are making changes to the Amazon Marketplace Fair Pricing Policy. These changes will go into effect in 15 days, that is, 24 April, 2021.

The key changes are summarised below:


  1. The last sentence before the bulleted list, “Pricing practices that harm customer trust”, “If we see pricing practices on a marketplace offer that harms customer trust, Amazon may remove the Buy Box, remove the offer, or in serious or repeated cases suspend or terminate selling privileges” has been replaced with, “If we see pricing practices on a marketplace offer that harms customer trust, Amazon may remove the Featured Offer, remove the offer, suspend the ship option or in serious or repeated cases, suspend or terminate selling privileges”.
  2. In the bulleted list, “Pricing practices that harm customer trust”, we have included an additional point: Setting an excessive shipping fee on a product. Amazon considers current public carrier rates, reasonable handling charges, as well as buyer perception when determining whether a shipping price has violated our fair pricing policy.

Your continued use of Selling Services after 24 April, 2021, constitutes your acceptance of the updated policy.

As always, our goal is to help you and all our selling partners continue to succeed with Amazon and grow your businesses around the world. Thank you for being an Amazon selling partner.

Publication of Product Detail Page Rules

Effective 19 March, 2021, we are launching Product Detail Page Rules to ensure consistency worldwide. Review these rules prior to launch, which are available here.

Update to Supply Chain Standards

Effective 15 October, 2020, we are updating our Supply Chain Standards page to provide details about our existing policy and help you adhere to these guidelines. Our standards include the Amazon supplier code of conduct, which requires that products be manufactured in safe, healthy, and inclusive work environments. The Supply Chain Standards page also provides information about why the standards are important, how we implement them, and the potential consequences for violations. We are not changing our supplier code of conduct as part of this update. See the updates here.

Update to Communication Guidelines

From 19 November, 2020, our Communication Guidelines are being updated with additional information related to Buyer-Seller messages. See the updates here (link updated on 11/04/2020).

Update to Tax Policies

Our tax policies are being updated with additional information related to tax treatments that could apply based on your use of Amazon services and selling in Amazon stores.

  • Responsibility for taxes
  • Taxes on fees and payments
  • Shipping products internationally
Note: You are responsible for identifying your tax obligations. Information from Amazon does not constitute tax, legal, or other professional advice and must not be used as such. You should consult your professional advisers if you have questions.
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