This article applies to selling in: Australia

Modify order handling capacity

What is order handling capacity?

Order handling capacity allows you to set a limit for how many orders they can handle in a day. Once this limit is reached, additional orders will have one business day automatically added to their handling time. This feature allows you to set faster handling times knowing that orders will have adjusted handling times if you receive more orders than your capacity limit.

Note: Only sellers with Professional selling plans can set their order handling capacity.

How is Order Handling Capacity helpful?

  • Sellers can use the limit to minimise their Late Shipment Rate (LSR) when they receive more orders than they can manage.
  • Sellers can set their limit for the number of seller-fulfilled orders they can handle within zero to two business days. This allows sellers to manage their fulfilment capacity, particularly during peak seasons.
  • A seller can feel more comfortable setting their Default Handling time at one business day. For more details, refer to Modify handling time. Faster handling time leads to faster estimated delivery times. Customers love faster deliveries and are more likely to purchase products that have faster estimated delivery times. Products with faster estimated delivery times are preferred for Featured Offers on product detail pages.

How does Order Handling Capacity work?

Seller sets an Order Handling Capacity in Seller Central. If a seller receives additional orders beyond this capacity, then one business day is automatically added to the handling time of the additional orders.

For example, a seller sets order handling capacity at 100 orders per day. The seller has one business day default handling time. The seller receives 101 orders throughout the day. The first 100 orders will have a default handling time of one business day. The 101st order will have a handling time of two business days (one day default handling time + one day adjustment from order handling capacity). The customer will see an expected ship time of two business days.

Note: Orders with Same Day HT and Premium Shipping do not fall under order handling capacity. For more information, refer to Premium Shipping options and Same Day Handling Time FAQs.

How can I update my Order Handling Capacity?

To update the order handling capacity on Seller Central, follow the below steps:

  • Under Settings on Seller Central, click Shipping Settings.
  • On the Shipping Settings page, navigate to General Shipping Settings tab.
  • Scroll down to Handling Time and click Edit.
  • Scroll down to Order handling capacity.
  • Enter order capacity and click Save.

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