Manage holiday settings

The Holiday settings widget in Seller Central gives sellers an overview of upcoming public holidays. Sellers can customise them to match their operation schedule and capability.

Seller Central contains a set of predefined public holidays. When estimating ship dates and delivery dates, public holidays do not count as operating days. Therefore, if an estimated ship date or delivery date falls on a public holiday, holiday settings will push the ship or delivery date to the next operating day. Sellers who wish to keep handling and fulfilling customer orders on public holidays may override these predefined public holidays and have them count as operating days by using the Holiday settings widget in Seller Central.

How to override public holidays in Seller Central

1. In Seller Central, go to Settings > Shipping settings.
2. Click ‘Edit’ next to ‘Holidays’.
3. After clicking ‘Edit’, you should see a list of predefined public holidays. Select the holiday(s) that you want to override and count as operating day(s) by clicking the corresponding checkbox(es).
4. Click Save.
5. Go back to the Shipping settings page. The holiday(s) that you overrode will be tagged as ‘Set as operating day’.

How to revert to public holidays

Sellers that have overridden public holidays to make them operating days can revert these days to public holidays.

1. In Seller Central, go to Settings > Shipping settings.
2. Click ‘Edit’ next to ‘Holidays’.
3. After clicking ‘Edit’, you should see the list of public holidays, including those set as operating days, where the check box under ‘Set as operating day’ is ticked.
4. Click to remove the ‘✓’ in the check box to revert those days to public holidays and click save.
5. Go back to the Shipping settings page. The holiday(s) that you previously overrode are no longer tagged as ‘Set as operating day’.

How holiday settings work with other shipping settings

For offers associated with the manual shipping template, as long as a seller overrides a holiday to make it an operating day, that day counts as an operating day available for handling. For offers associated with the automation template, when a seller overrides a holiday to make it an operating day, and the day is an operating day for the shipping service level that the seller selected, then the day will count as an operating day for the estimated ship day calculation.

When a holiday falls on a weekend and the seller overrides the holiday to make it an operating day through the ‘Holiday settings’ widget, that day counts as an operating day, regardless of the seller’s weekend operation settings.