This article applies to selling in: Australia

Same Day handling time FAQ

1. How do I enable Same Day handling time for my products?

If you are eligible to set Same Day handling time, you will be able to do so on your current and new Shipping Templates. This option is only applicable to Domestic Standard and Expedited Delivery options. To enable or disable Same Day Handling Time, you will need to take the following steps:

  1. Sign in to Seller Central and go to Shipping Settings.
  2. You can create a new shipping template or edit an existing shipping template.
  3. Look for the section for Handling Time settings in the shipping template (only visible to eligible Sellers). By default, Same Day handling time will be disabled. Select the check box to enable Same Day handling time.
  4. If editing an existing shipping template, ensure that all SKUs associated with the template can be shipped the same day. If this is a newly created shipping template, assign SKUs that can be shipped the same day to this Shipping Template. Click here to learn more on how to assign SKUs to shipping templates.

Note: You can follow the same process to disable Same Day handling time for all the assigned SKUs. Once you disable the setting from the shipping template, the promised shipping time of the products will be calculated based on the Handling Time value which is set for the SKU on the Manage Inventory page.

2. I am only able to ship the same day for orders received prior to a specific time. What happens to orders received after this time?

All orders received prior to the cut-off time (2 pm, time zone of your Default shipping address) will be expected to be shipped the same day. If an order is received after the cut-off time, you will be expected to ship by the next business day.

3. What can I do if I do not want to provide Same Day Handling Time?

No problem! Same Day handling time will not be activated unless you enable it on your shipping templates, and you can disable it at any time. Disabling this will cause the handling time to be calculated based on the value that you have set for the SKU on the Manage Inventory page.

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