This article applies to selling in: Australia

Product safety investigation

Important: We may conduct a Product Safety Investigation when we become aware of a product safety issue, for example when we receive a report from a customer. If you list products for sale on our store, you must comply with all local laws, regulations, and our policies applicable to those products and product listings.

Product Safety Investigation

Product Safety Investigation is a series of activities we do to protect our customer safety. Product safety issues may include, but are not limited to, accident, injury, fire, explosion, or thermal expansion. In order to prevent or minimise the spread of safety risks, we may temporarily suspend your products from selling on our store during a Product Safety Investigation.

Product Safety Investigation Policy

We prioritise customer safety first and foremost when conducting Product Safety Investigations. We do not allow Selling Partners to list products with safety issues.

When you do not follow our Product Safety Investigation Policy

The privilege of selling products at our store may be suspended if any of the below occurs:

  • Unable to confirm product safety
  • The submitted documents are not sufficient
  • Failed to submit the required documents

When your ASIN is suppressed due to a product safety investigation

We will send you an email notification with a description of the issue and the reason why your ASIN has been suppressed. We also provide information in the notification for ASIN reinstatement, the documents to be submitted, and the next steps to be taken.

Your responsibilities as our seller during the product safety investigation

Your responsibility is to provide the correct information and documents during a Product Safety Investigation. You may need to ask for cooperation from the manufacturer or importer to provide information as needed.

ASIN reinstatement

To successfully reinstate ASINs impacted by a Product Safety Investigation, we may require documents to prove the safety and compliance of the product. You can upload the required documents from the link provided in the email notification. If necessary, consult with the manufacturer or importer of the product that you are selling by referring to the issue.

Note: Please submit the documents in English. Our support is only available in English. We appreciate your understanding.

Information Resources

ACCC Product Safety Australia

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