This article applies to selling in: Australia

Notification preferences

Notification preferences allow you to indicate how you would like to receive notifications and alerts about your seller account.

To set these preferences, do the following:

  1. From your seller account, select Settings, then select Notification Preferences.
  2. On the Notification Options tab, review your email settings.
  3. To update or add an email address, click Edit for each type of notification.
  4. Update or add your email address, select which notifications you want to enable, and click Save.

Email delivery failure

On your seller account homepage, there is an alert box. This alert notifies you of any delivery failures with your email notifications. Email delivery can fail because your inbox is full or your Internet service provider failed to deliver the notification.

If you receive an alert, go to Notification Preferences to reset your delivery preferences, and then follow up with your Internet service provider for any technical issues.

Notification types

The types of notifications available to you depends on your selling plan. The following list contains all of the available notification types, regardless of the selling plan you have:

  • Order Notifications: Alert you when you receive an order. You can also enable alerts for Fulfilment by Amazon (FBA) orders and inbound shipments.
  • Returns and Claims Notifications: Notify you when you receive a return request for a seller-fulfilled order or when a buyer has disputed a charge.
  • Listing Notifications: Confirm when a listing is created or closed.
  • Reports: Alert you when a scheduled report is available. You can select four different reports: Open listings reports, order fulfilment reports, reports of listings sold and reports of cancelled listings.
  • Amazon Selling Coach Notifications: Contain a variety of recommendations. Learn more about Amazon Selling Coach
  • Account Notifications: Business and technical alerts on issues that can affect your business, such as periodic tips about new features, schedule changes or outages, and more.
  • Emergency Notifications: During large-scale events that might impact orders or shipments, we need to ensure we have a reliable and accurate Emergency Contact phone number so that we can contact you quickly. This phone number will not be visible to buyers and can be different from the other phone number(s) on file for your seller account.

To confirm which notification types are available to you, go to Notification Preferences.

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