Amazon provides the estimated delivery time to buyers on the offer listing and checkout pages. This is the estimated time between when the buyer places the order until the order delivery date.
Enable the following configuration using your shipping settings:
Total Delivery Time = Handling Time + Transit Time (+ any weekends and public holidays in Australia)
Configuring an accurate delivery time for your products help ensure a good customer experience and is beneficial for sellers as well.
Handling time is the number of days taken by a seller to pack and ship a product after the order has been received. 'Ship by date' for an order is defined based on handling time.
Default handling time refers to the handling time set by default for offers where you leave the Handling Time field blank in Manage Inventory page. The default handling time can be either 1 business day or 2 business days.
You can check the default handling time applicable on all of your marketplace offers under the Settings tab of Shipping Settings page. The estimated ship date/Ship-by date for your orders is calculated based on order date + handling time. For example, if the default handling time is 1 business day, then estimated ship date for an order placed till 12 midnight will be the next business day. If you don’t ship orders by the estimated ship date, your late shipment rate will increase and may result in order cancellation.
Once the default handling time for your offers has been changed to 1 business day or 2 business days, any new offers added to Amazon will automatically have a 1 business day or 2 business days handling time (as applicable) as default unless you manually set handling time for the offer.
Yes, you can set different handling times for different ASINs.
You can always change the handling time for your product via the inventory page. Go to the Manage Inventory page and click Edit for any ASIN for which you wish to change the handling time.
To change handling time for your offers in bulk, follow the steps below:
To change the default handling time, go to Settings > Shipping Settings page. On the General Shipping Settings tab, navigate to Handling Time and click Edit. Select the desired default handling time and click Save.
Review all products that have a handling time of more than 2 business days and consider reducing this to 1 business day. Lowering the handling time to 1 business day can help grow sales for those products and improve customer experience.
Amazon requires that you keep your Late Shipment Rate (LSR) under 4% and Cancellation Rate (CR) under 2.5%. To avoid affecting these metrics, ensure that you ship out your products by “Ship by date”.