This article applies to selling in: Australia
Product image error codes
The following table provides a list of error codes related to product image submissions and a description of how you can resolve the errors.
| Error Code | Description |
|---|---|
| 1. Poor image quality | The image did not meet Amazon's quality standards. Resubmit a higher-quality image. |
| 2. Product out of focus | The image was either photographed poorly or a digital image was resized (enlarged) to create a degraded image. |
| 3. Product not professionally photographed or scanned | The image did not meet Amazon's quality standards. Resubmit a higher-quality image. |
| 4. Product too small in frame | The product is too small in relation to the full image size. Resubmit a new image that meets the size requirements. An example of this error would be a 500x500 pixel image in which the product appears in only 100x100 of that image. As a general rule, at least 85% of a product image should be taken up with the product itself. |
| 5. Product not against a white background | The image contains a product that is not set against a white background, or the background of the image is not pure white (hex code #FFFFFF). Reprocess the image so that the background is pure white and resubmit the image. |
| 6. Product not outside of packaging | The image shows a product in packaging (anything containing shrink-wrap, stickers, jewellery boxes and the like). Resubmit an image showing the product outside of its packaging. |
| 7. Extra products depicted | The image shows products that are not associated with the product's ASIN. Resubmit an image showing only the product that is delivered with an order of that ASIN. |
| 8. Not enough information to enable a buying decision | The image does not provide enough information about the product. Resubmit an image that shows the entire product so that customers can make an informed buying decision. |
| 9. The product does not match ASIN | The image does not match the product associated with Amazon's existing ASIN. Associate the image with the correct ASIN and resubmit the image. |
| 10. Bad ASIN or variant | The image contains an incorrect name, incorrect ASIN or improper use of variants or styles. |
| 11. Unsupported file extension | The image is not in a supported file format. Amazon only accepts .tif, .tiff, .jpg, .jpeg or .gif file extensions. Extensions are not case sensitive. |
| 12. The image file was corrupted or in an unexpected format | The image file was incomplete, saved in a format other than RGB or was saved with the wrong file extension for the type of file. |
| 13. The image dimensions are too small | The image did not meet Amazon's size requirements. Resubmit a new image that meets the size requirements. The product image files must be at least 500 pixels on the shortest side. |
| 14. Authoritative image already exists | The image file is already live on Amazon's image servers. |
| 15. Duplicate image uploaded | The image file is already live on Amazon's image servers. |
| 16. Unknown internal error | We encountered an unexpected error when completing your request. Try your request again later. |
| 17.An image with identical ASIN and variant is already queued for review | The image is already in Amazon's product image review queue and will be reviewed in the order received. |
| 18. Cannot process the file | The image file does not meet Amazon's content guidelines. |
Note: Search "image error" in Help for other common errors.
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