This article applies to selling in: Australia

When buyers want to remove feedback

Buyers can remove feedback, but it is at their discretion. In general, Amazon will remove feedback when it meets the criteria specified in our policy:

Note: When the buyer removes feedback, your average rating is updated to reflect this.

  • The feedback includes obscene language.
  • The feedback includes seller-specific personally identifiable information.
  • The entire feedback comment is a product review.
  • The entire feedback comment is regarding fulfilment or customer service for an order fulfilled by Amazon.

For details, read more about feedback removal.

Note: You can visit the Feedback Manager to see your feedback and ratings.

After you have contacted your buyer and addressed their concerns, you can politely ask them if they can remove their negative feedback.

If a buyer agrees to remove their feedback, you can provide them with these step-by-step instructions:

  1. Go to Amazon and click Your Account in the top right-hand corner.
  2. Select Your Orders.
  3. On the right, select a date range from the Date drop-down box and click Go.
  4. Locate your order and click View Order Details in the left-hand column, under the Order Placeddate.
  5. Scroll down to Your Seller Feedback and click Remove.
  6. Select a reason for removing the feedback, and then click Remove Feedback.
Note: You may request that a buyer remove feedback. However, you may not offer nor pay any incentive to a buyer for either providing or removing feedback. For more information, see Prohibited seller activities and actions.

See also

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