This article applies to selling in: Australia

Order fulfillment settings: Cut-off times

You are able to set your own order cut-off times for Standard, Expedited and Premium Shipping options based on your business needs. Order cut-off time for Standard and Expedited Shipping is only applicable when Same Day handling time is enabled.

Note: The default cut-off times for all shipping options where you are required to ship the same day is 2 p.m. local time. This also applies to Standard and Expedited Shipping when Same Day Handling Time is enabled. The only exception to this applies to Same-Day Delivery.

Create or modify the latest time of day that you can receive an order and ship it the same day:

  1. In Seller Central, go to Settings and click Shipping Settings.
  2. In General Shipping Settings, click Edit under Order cut-off times.
  3. Set your time zone.
  4. Set the desired order cut-off time for each shipping option.

Customer facing cut-off times

Customers will see a cut-off time one hour prior to the one you set for your Shipping option to allow for order processing. For example, if you have set the cut-off time for Next Day shipping as 3 p.m., customers see the cut-off time as 2 p.m.

How shipping requirements and delivery promises change depending on when the order was placed

If an order is placed before your cut-off time you must ship the item the same day. However, if an order is placed after cut-off time, you can ship the item the next business day.

Order before customer facing cut-off time Order after customer facing cut-off time
Order Shipping Option Two Day Shipping Two Day Shipping
Seller set cut-off time for Two Day Shipping 2 p.m. ET 2 p.m. ET
Customer facing order cut-off time 1 p.m. ET 1 p.m. ET
Order Time and Date 11 a.m. ET, Wednesday, September 14, 2016 3 p.m. ET, Wednesday, September 14, 2016
Ship by Date Wednesday, September 14, 2016 Thursday, September 15, 2016
Deliver by Date Friday, September 16, 2016 Monday, September 19, 2016
Note: Changing your order cut-off won't change the Premium Shipping performance requirements you are required to maintain.

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