This article applies to selling in: Australia

Customer product reviews

Amazon encourages buyers to review the products they like and dislike to help customers in making informed decisions about the products that they purchase.

For answers to common questions about customer product reviews, refer to Answers to questions about product reviews.

To ensure that reviews remain helpful, sellers must comply with our Customer review creation guidelines. For example, you may not offer compensation for a review, and you may not review your own products or your competitor’s products. You may ask buyers to write a review, but you may not ask for positive reviews or ask a reviewer to change or remove their review. If you believe a review does not comply with our customer review creation guidelines, click the Report Abuse link that is located next to the review.

As sellers and manufacturers, you are not allowed to review your own products, nor are you allowed to negatively review a competitor's product.

The following are examples of prohibited activities. This is not an all-inclusive list.

  • A seller posts a review of their own product or their competitor's product either under their own name or as an unbiased buyer.
  • A seller offers a third party a financial reward, discount, or other compensation in exchange for a review on their product or their competitor’s product. This includes services that sell customer reviews and websites or social media groups with implicit or explicit agreements or expectations that an incentive is contingent on customers leaving a review.
  • A seller offers to provide a refund or reimbursement after the buyer writes a review (including reimbursement via a non-Amazon payment method).
  • A seller uses a third-party service that offers free or discounted products tied to a review (for example, a review club that requires customers to register their Amazon public profile so that sellers can monitor their reviews).
  • A family member or employee of the seller posts a review of the seller's product or a competitor's product.
  • A seller offers a refund or other compensation to a reviewer in exchange for changing or removing their review.
  • A seller only asks for reviews from buyers who have had a positive experience and attempts to divert buyers who have had a negative experience to a different feedback mechanism. This includes cases where the customer proactively contacts the seller to express satisfaction with their products.
  • A seller creates a variation relationship between products that are not actually related to each other in order to boost a product’s star rating.
  • A seller inserts a request for a positive Amazon review or an incentive in exchange for a review into product packaging.
  • A seller manipulates the Helpful, Not Helpful, or Report Abuse features on any review on his or his competitor’s products.
    Note: References to seller here includes all the seller’s employees and third-party partners.

You can ask for reviews from customers who purchased your products off Amazon. However, note that all the customer reviews policies apply to these reviews as well.

Note: Violation of our policies may also violate applicable laws, which can lead to legal action and civil and criminal penalties. If you violate our policies, we may disclose your name and other related information publicly and to civil or criminal enforcement authorities.

We encourage you to monitor reviews regularly and get in touch with customers to resolve product or service issues. However, you cannot ask customers to change or remove their review, even after an issue has been resolved. You can also get in touch with customers by replying to their review on the product detail page and asking them to contact you through Buyer-Seller Messaging Service to resolve their issues. You cannot get in contact with buyers via other means.

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