When you set up your account, you'll find information about shipping
expectations that you must integrate into your order and fulfilment processes. You are
also required to confirm to Amazon when you have shipped your orders, so we can keep
buyers informed about the progress of their orders and charge their credit cards for
You must ship media products (books,
music, DVD and video) within two business days. Non-media products must be shipped by
the shipping availability date you specify in the product feed for such products.
You must confirm to Amazon that you have
completed shipment in order to receive payment for an order. This confirmation will
also trigger Amazon's shipment confirmation email to the buyer and will set the
expectation for the estimated delivery date.
Review default shipping settings and
customise to fit your fulfilment model.
Check your account at least daily for
Note: You must process return
requests and respond to messages from customers within 24 hours, even if your
listings are set to Inactive. Learn more
Schedule order reports to ensure an
authoritative report of all orders and order information. Learn more
Do not include any marketing or
promotional materials with packing materials.
Do not rely on email notifications of
account activity. Emails can get lost or deleted.
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