This article applies to selling in: Australia

Issue a full refund

To issue a refund, follow these steps:

  1. Locate the order you want to refund in Manage Orders. For more information about locating an order, see Search Orders.
  2. In the Action column, click Refund order. Alternatively, click Order ID and then click the Refund order button on the Order Details page.
  3. Select the Full Refund tab.
    • Required: Select the appropriate Reason for refund.
    • Optional: Add a Memo to buyer.
    • Optional: Add a Seller memo for your personal records. This allows you to track the actions you have taken on an order, including reasons for concessions and reminders of promises to buyers.
  4. Click Submit Refund.

Allow up to 15 minutes for the data to be updated. Submitting the refund will automatically close any associated buyer return requests. You can contact the buyer from the closed orders section of /Manage Returns.

For information about Amazon fees that are refunded to you after you have issued an order refund, see /Refund Credits and Administration Fees. To refund associated tax amounts, see /Issue Multiple Refunds.

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