This article applies to selling in: Australia

Amazon Renewed

What is Amazon Renewed?

On Amazon Renewed, you can sell high-quality certified refurbished, pre-owned and open-box products to millions of Amazon customers worldwide. All products on Amazon Renewed must be tested and certified to work and look like new. Only sellers that maintain a high quality and performance bar can offer certified refurbished, pre-owned and open-box products on Amazon Renewed.

How to apply to sell on Amazon Renewed?

To apply for Amazon Renewed, you must meet the following criteria:

  1. Products must be inspected, cleaned, repaired (if applicable) and tested by a manufacturer or a specialised third-party refurbisher to function and look like-new.
  2. You are a high-volume refurbished seller. You can supply invoices showing a total value of $50,000 in qualifying refurbished purchases in the previous 90 days from the date of the application. For approval to list on the Apple brand in the smartphone category, you must supply invoices showing a total value of $150,000 in Apple refurbished products.
  3. You are required to submit a minimum of 10 images of a sample unit for product and packaging review: 1) Box in which the product will ship, 2) Box in which the product is housed (inside the shipping box) — white or brown box, 3) Picture of product inside the box (with packaging), 4,5) Product pictures from the top and bottom, 6–9) Product picture from all four sides, and 10) picture of warranty card that will be provided to customers. If you have an item with a screen, we request images of the screen turned on.
  4. If you are an existing seller on Amazon, or once you start selling on Amazon, you have an Order-Defect-Rate (ODR) of 0.8% or less, in the trailing 90 days.
  5. You can meet and adhere to the Amazon Renewed Global Quality Policy
  6. For specific brands, you may be required to submit additional documentation related to your product inspection processes.

Submit the above documentation requirements to renewed-au@amazon.com.au. We will review your request and if you meet the requirements, we will reach out with an onboarding email, usually within 14 business days. If successful, you will be required to create a separate seller account specifically for Amazon Renewed offers in accordance with the Seller Code of Conduct.

Standard Selling Fees apply.

How to create renewed offers on Amazon Renewed?

Renewed offers can only be created by approved sellers on Amazon Renewed. To create renewed offers follow the steps given below:

  1. Go to Add a Product in Manage Inventory.
  2. Search the product you would like to list with (renewed) in the title. Example: Nikon Coolpix S7000 Wi-Fi Digital Camera (renewed).
  3. Click Sell yours with condition type New.
  4. Add SKU, Quantity and Price details to your offer and Save and Finish to start selling.

If you are unable to search and add a certified refurbished product offer, you can contact Amazon Renewed Seller Support.

Why am I not able to list my refurbished products on Amazon Renewed?

You must be approved to sell renewed products. If you have been approved and are still unable to sell, you can contact Seller Support by clicking Get support displayed at the bottom of your Seller Central home page.

Listing Restrictions

All Renewed products must be capable of being repaired/refurbished and tested to look and work like new in accordance with our Global Quality Policy. Repair/refurbish capability means that products must have electrical and/or mechanical components that can be replaced and/or upgraded to new or like-new condition.

Wireless device protective cases, charging accessories (cables, wall plugs, etc.) and ink and toner cartridges are not permitted to be sold in the Amazon Renewed program.

To ensure a positive customer experience, Amazon will remove any products from Amazon Renewed that are not capable of being repaired/refurbished, pose a hygienic or safety risk or violate any other Amazon policies.

Below is a list of permitted products:

Allowed Products
Air Conditioners
Audio Receivers & Amplifiers
Blu-ray & DVD Players
Cameras
Car Stereos, Security, Video & Radar Detectors
Cell Phone devices
Chain Saws, Pole Saws & Log Splitters
Chippers, Shredders & Mulchers
Dehumidifiers
Digital Antennas
Digital Musical Instruments
Electric Ceiling Fans
Electrical Floor Cleaning Devices
Electric Kitchen Appliances
Embroidery Machines
Fitness Machines
Fitness Watches
Generators
GPS Devices
Graphing & Scientific Calculators
Headphones
Headsets
Home Stereo Equipment
Home Theatre Systems
Irons
Media Players
Microphones
Modems
Monitors
Outdoor Blowers & Vacs
PC Digital Internal Power Supply
PC Graphics Cards
PC Keyboards, Mice, Gamepads & Webcams
PC Motherboards
PC Processors
PC Servers
Personal Computers (PC)
PC Monitors
Pneumatic Tools
Portable Media Players
Powered Lawn Mowers, Hedge Trimmers & Edgers
Power Tools, Power Drills & Power Saws
Pressure Washers
Printers
Projectors
Refrigerators
Routers
Scanners
Security Cameras & Systems
Sewing Machines
Shredders
Smartwatches
Snow Throwers
Sound & Recording Equipment
Soundbars
Space Heaters
Speakers
Tablets
Televisions
Thermostats
Universal Remote Controls
Vacuums
Video Cameras
Video Game Consoles and controllers

What Apple iPhone models are currently supported by the Amazon Renewed store?

The Amazon Renewed store currently supports Apple iPhone models: 7/7 Plus, 8/8 Plus, X, XS/XS Max, XR, 11, 11 Pro/11 Pro Max, SE (2nd Generation), iPhone 12/12 Mini, and iPhone 12 Pro/ 12 Pro Max.

What is the current list of approved Apple Wireless Accessory Brands?

Sellers of Renewed Apple iPhones are required to include only lightning cables and wall adapters purchased directly from an approved list of brands with their Renewed Apple iPhone orders. Sellers may not include Apple-branded (OEM) lightning cables or wall adaptors with iPhone orders.

The current list of approved accessory brands is:

  • Mophie
  • Boxgear
  • HyperGear
  • Anker
  • Sharkk
  • Aduro
  • Amazon Basics
  • Syncwire

Renewed iPhone sellers must maintain records of purchase orders of accessories directly from the approved brand and we will monitor compliance through our ongoing test buy operations and performance enforcements. Additional brands will be considered on a case-by-case basis. Please contact your Account Manager or renewed-au@amazon.com.au to learn more.

Do I need to pay additional fees to join Amazon Renewed?

There's no additional fee to join and sell on Amazon Renewed. Standard fees for selling on Amazon will apply.

How can I become the Featured Offer for my Renewed products?

Becoming eligible to be the Featured Offer does not guarantee that you will be featured. That said, there are a few things that you can do to increase your chances. Learn more.

How to help grow your business on Amazon Renewed?

  • Fulfilment by Amazon

    Leverage our fulfilment networks and expertise so that your customers and your business benefit. You send your products to Amazon fulfilment canters, we pick, pack, and ship them and provide customer service.

  • Sponsored Products

    You choose which products you want to advertise, assign keywords to those products, and enter a cost-per-click bid. When an Amazon shopper searches for one of your keywords, your ad will become eligible for display in multiple placements across the site.

  • Lightning Deals

    Lightning Deals are flash sales where a product is featured for several hours on the Amazon Deals page, one of the most visited pages on Amazon.

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