When using Amazon Easy Ship (AES), you may be eligible for a reimbursement if your inventory is lost or damaged by Amazon or a shipping partner during delivery to a customer in accordance with this policy.
For items lost by Amazon or our shipping partners during delivery to customers, we will reimburse you the estimated proceeds of the sale of the relevant item.
For items damaged by Amazon or our shipping partners during delivery to customers, the reimbursement value will be determined by Amazon, having regard to various factors including the extent of the damage and whether the item is in a sellable condition.
The reimbursement amount for any single item will not exceed AUD$2,000. For items valued at more than AUD$2,000, we recommend that you consider purchasing third-party insurance.
We recommend that you provide the information below to ensure a prompt review of your reimbursement request.
|Photographs of the damage||--||Yes|
|Description of the damage||--||Yes|
Please do not submit a claim for lost or damaged inventory within 15 days from the date the consignment was collected from your pick up location to allow sufficient time for the consignment to be delivered.
Our Seller Code of Conduct and Prohibited seller activities and actions policies prohibit any activity that would interfere with our capacity to help other sellers, such as submitting insufficiently researched or premature requests.
If we previously reimbursed you for lost inventory that is subsequently found, or if we determine that any reimbursement was given in error, we may reverse the credit that was applied to your account.
You can view the reimbursements processed by searching with order ID in the Payments section under the Reports tab. You can also check your emails for reimbursement notifications from Amazon Easy Ship.
Whenever you submit a reimbursement request, you will be able to follow your case in Seller Central. If you have been asked by a Seller Support associate to provide any additional supporting documents for your request, please provide such information within three (3) business days.