This article applies to selling in: Australia

Customer experience for products fulfilled by Amazon

On this page, you will learn about the buying experience for a product that is fulfilled by Amazon.

Amazon aims to provide an excellent buying experience for all customers; however that experience has some key differences between products fulfilled by Amazon and merchant-fulfilled products.

Products fulfilled by Amazon are eligible for Amazon Prime Free and free shipping on qualifying orders. When Amazon customers search for products, they often filter by Prime and FREE shipping offers, which are often fulfilled by Amazon.

Listings of FBA sellers are eligible to compete for Buy Box, and listings that do not win the Buy Box are eligible for placement in the More Buying Choices box. This means that FBA sellers can more quickly attain Buy Box eligible status, which gives them placement advantages for their listings on Amazon.com.au. Learn more about the Buy Box eligible status.

Customers who purchase FBA products will also be able to take advantage of Guaranteed Accelerated Delivery (when available), which gives them the option of receiving their products the following day. Learn more about Guaranteed Accelerated Delivery.

The offer listing page provides customers with the ability to sort and filter offers. Regardless of the condition type selected, the default sort order of the offer listing is ascending Price + Shipping. Since products fulfilled by Amazon are assumed to have free shipping, they will appear above competing merchant-fulfilled offers with the same sales price, but a higher shipping cost.

Products that are fulfilled by Amazon may also be placed in the Amazon Add-on Program (currently not available in Australia), which allows customers to combine products that would be cost-prohibitive to ship on their own and get free shipping. These products are delivered with qualifying orders over $49. Please note that ASINs that meet Add-on Programme criteria are automatically placed in the programme.

After customers make their FBA purchase, they can be rest assured that Amazon's world-class fulfilment network will ensure that the items arrive on or before the promised delivery time. If there is any issue, Amazon's top-rated customer service staff is standing by 24/7 to support all FBA orders.

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