This article applies to selling in: Australia

Seller requirements for LTL, FTL, and FCL deliveries

On this page, you will learn what is required of you, the Fulfilment by Amazon (FBA) seller, for less than truckload (LTL) and full truckload (FTL) deliveries to Amazon fulfilment centres.

Important: Below are the requirements for LTL/FTL deliveries to Amazon fulfilment centres. Following these guidelines, and making sure that your carriers and suppliers follow them, will help:
Note: Important: Failure to comply with FBA product preparation requirements, safety requirements, and product restrictions may result in the refusal of inventory at the Amazon fulfilment centre, disposal or return of inventory, blocking of future shipments to the fulfilment centre, or charging for preparation or for noncompliance at the fulfilment centre.

Related guidelines

Box limits

A single LTL shipment cannot exceed 5,000 boxes. To ship more than 5,000 boxes, you must create a second shipment.

Acceptable pallets

  • Standard Australian Pallets (116.5 cm x 116.5 cm) as well as GMA Pallets (121 cm x 101 cm) are acceptable
  • Pallets must be made of wood, GMA standard grade B or higher with 4-way access
  • Ship only on pallets that are in condition safe to handle
  • Do not ship units on pallets made of weak material such as cardboard or particle board
  • Broken and damaged pallets are not acceptable and may be rejected at the seller's expense.

How to build a pallet

  • The units of each pallet must all belong to one shipment ID.
  • We do not accept multiple cartons that are part of a set. All parts must be able to fit into one shipping carton.
  • Stage boxes using only standard pallet stacking requirements. Do not bundle shipping boxes using bagging, elastic, or extra straps.
  • Single packed pallet weight must not exceed 1,500 lb. / 680.4 kg in gross weight
  • The contents must not overhang the pallet on any side.
  • A label or the shipment ID must be placed on each box in order to help keep your inventory together and processed into the fulfilment centre.
  • All pallets must be wrapped in plastic with a "do not break stretch wrap" or "do not break down" notification to the carrier.
  • The stretch-wrap must completely hold the product to the pallet to prevent shifting during transit. The use of clear stretch-wrap is preferred.
  • Wrapped pallets must have shipment labels placed on all four sides and on the outside of the stretch-wrap.
  • Double stacked pallets are not stretch wrapped together
  • Single pallets must not be higher than 180 cm (exception: 160 cm at BWU1 due to physical limitations).
  • The overall height of the pallets must allow 16 cm of clearance from the top of the stack to the roof of the container.
  • Do not ship products in pallet-sized cartons.
  • Pallets are NOT “skids” (lacking bottom cross bracing)
  • Do not use strapping

Double-stacked pallets

Amazon fulfilment centres accept double-stacked pallets provided they are safe to load and unload and do not cause product damage during transit. You can double stack pallets as needed to maximize freight efficiency. Follow the above guidelines as well as the following for double-stacked pallets:

  • Do not exceed 254 cm in height, including the height of the pallets.
  • Use corner boards to help protect and maintain the stability of boxes in transit.
  • Do not stretch wrap double-stacked pallets together.
  • Arrange double stacked pallets so both are accessible by a forklift from the same side.

Pallet label requirements

  • Affix FBA pallet labels to each pallet (four per pallet, one on each side in the top centre) and FBA box ID labels to each box on the pallet. You can print FBA box ID and pallet labels from the Prepare shipment page.
  • Place labels squarely (not on an angle) on all four sides of the pallet so that the forklift driver can see them when approaching with the forklift to lift the pallet. If the pallet is wrapped in plastic, the pallet labels must be placed on the outside of the plastic wrap.
  • Do not split quantities of the same product if they can fit on one pallet without exceeding the 180-cm maximum height for a standard 101-by-122-cm pallet.
  • When shipping multiple SKUs on a pallet, physically separate the SKUs, so they are easy to differentiate when received at the fulfilment centre. See labeling requirements below.
  • Different pallet sizes can be accepted through prior arrangement. When making an appointment please note the pallet dimensions in the “comment” section on the appointment to start the approval process. If the pallet size cannot be accommodated the appointment will be refused.

Special pallet label requirements for product types

Include the following information on labels when it applies:

Label Applies to:
Mixed SKU Pallets and boxes that contain more than one type of sellable unit (different SKU or condition)
Carton #____ of _____ Multiple boxes that are part of a single shipment. Number each box and include the total number of boxes in the second blank.
Sold as set Sellable units that consist of multiple products that are intended to be sold as a single SKU. Units belonging in a set together must be wrapped within the box to prevent them from being separated.

For more information about specific product categories that require specialised prep, see Packaging and prep requirements.

Pallet returns and exchanges

Refer to section 6. Pallet Pooling of the Carrier Manual to understand how Amazon handles pallet returns and pallet transfers and exchanges.

Bills of lading (BOLs)

For each LTL/FTL shipment you create in your shipping queue, you must provide the Shipment ID to your carrier to be used as the BOL. This is a number that starts with the alpha-numeric "FBA…."

Ensure that your BOL document includes the following information:

  • A BOL must reference all Amazon Reference IDs contained in the shipment. Amazon Reference IDs are found in Summary of the Shipping Workflow
  • We encourage you to use a standard BOL form. Using a standard form will help ensure that your shipment is easy to identify and receive in a timely manner.
  • The BOL must include:
    • Seller name
    • From address (street address, city, state, post code)
    • Legal name of seller
    • Carrier name and SCAC
    • Carrier's shippers reference number (PRO#)
    • Handling unit quantity (pallet, box, each) information
    • Trailer and seal number (Truckload shipment only)
    • "Shipper Load and Count" or "SLC" printed on the BOL if the trailer is loaded, locked, and sealed without enabling the driver to count or inspect the shipment contents.
  • Ensure that pallet and box count quantities listed on the BOL are correct.
  • Include the BOL number on the shipping container or pallet label. This allows for quick freight verification upon delivery to the Amazon fulfilment centre.

Scheduling a delivery

Download and complete the FBA booking form. Ensure your carrier has an accurate BOL for your shipment. Most of the shipment information is found in the Summary page of the Shipment Creation Workflow. Once you have filled out this form, email it to your carrier along with a link to the User Manual for Carriers .

Your carrier will need to schedule a delivery appointment through Carrier Central. For more information, see Carrier requirements for Less than Truckload (LTL) and Full Truckload (FTL) deliveries.

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