This article applies to selling in: Australia

Suppressed listings

Our research shows that listings with complete product information, including images, category (item-type), and titles (parent titles) with less than 80 characters improve the shopping experience by making it easier for customers to find, evaluate, and purchase products. As a result, we will hide (or suppress) from search and browse non-media listings that do not meet certain standards. This basically means that a customer will not be able to find your listing in search if your listing is suppressed.

We will suppress listings without a main image in all categories, except the following:

  • Books
  • Music

We will suppress listings without brand information, product description, or bullets in all categories, except the following:

  • Apparel
  • Automotive
  • Books
  • Jewellery
  • Music
  • Shoes
  • Software and Video games
  • Video & DVD
  • Watches

We will suppress listings that have a title length of more than 200 characters, regardless of their category.

We will suppress listings that do not have a valid UPC for certain categories. For more information, see Overview of Category UPC Requirements.

We will suppress listings that do not have a value for the Category (item-type) field regardless of their category, except the following:

  • Baby Products
  • Beauty
  • Books
  • Health & Personal Care
  • Music
  • Shoes, Handbags & Sunglasses
  • Software
  • Video
  • Video DVD
  • Video Games
  • Watches

We will also suppress the following incomplete Clothing & Accessories listings, including:

  • Child listings that do not have a brand and product ID, EAN, or UPC (required brands only)
  • Child listings, excluding Accessories, missing size, colour, or a valid department name
  • Parent listings, excluding Accessories, having a title length greater than 80 characters

We will suppress:

  • Child listings in Shoes without:
    • A Department value
    • A Size value
    • A Colour value
    • Main images with pure white backgrounds (RGB value of 255)
    • Main images with at least 1,000 pixels on the longest side (to support zoom)
  • Child listings in Jewellery with:
    • A missing or invalid Department value, except for Jewellery Accessories
    • Incomplete or invalid Material Type, Metal Type, Gem Type, and Pearl Type specifications, except for Jewellery Accessories
    • Main images without pure white backgrounds (RGB value of 255)
    • Main images with at least 1,000 pixels on the longest side (to support zoom)
    • A UPC (if the brand is on the Major Jewellery Brands list)
  • Child listings in Watches and Luggage without:
    • A Department value
    • Main images with pure white backgrounds (RGB value of 255)
    • Main images with at least 1,000 pixels on the longest side (to support zoom)

We will suppress a listing from search and browse until you provide complete and valid product information for that listing. You can still locate a suppressed listing on Amazon by typing its ASIN into the search box. We will also suppress listings without a JAN or UPC for certain categories. For more information, see Overview of Category UPC Requirements.

Fix suppressed listings

To identify and fix suppressed listings, follow these steps:


  1. In your seller account, click the Inventory tab, and select Manage Inventory.
  2. Select Suppressed from the horizontal menu.
    Note: "Suppressed" is only visible if you have suppressed listings to improve. If you do not have any suppressed listings, this option will not be visible.
  3. View all suppressed listings on the Suppressed Listings page, or click on Issue type to filter by specific type of issue.
  4. There are 3 ways to fix a suppressed listing:
    • Option A: Fix suppressed listings in the Issue(s) to Fix column by entering the missing values in the editable cells or selecting missing values from the drop-down list and clicking Save.
    • Option B: Fix suppressed listings in bulk by selecting multiple defects that require the same fix. Then, click Bulk Fix Listings and submit a value in the Fix quality issue for multiple listings pop-up view.
    • Option C: Fix suppressed listings that are not fixable in the editable grid (Option A) or in bulk (Option B) by clicking Edit and going to the Edit Product Info page. In Edit Product Info, the missing product details will be highlighted and you will see informational messages that further detail the issue. For non-image issues, enter the missing value and click Save and Finish. For image issues, follow the guidelines on the Manage Images pop-up and then upload valid product images.

Fix suppressed listings in bulk using an Excel file

If you have a Professional selling plan and update your listings using inventory files, you can still use Manage Inventory to make changes. However, you must also update your inventory files or you may overwrite the changes you submitted through Manage Inventory.

To avoid this duplication of work, follow these steps:


  1. Go to Inventory Reports. (Under Inventory, select Inventory Reports.)
  2. From the Select Report Type drop-down menu, select Listing Quality and Suppressed Listing Report.
  3. Choose Report Format as Excel (New).
  4. Click Request Report to download a report.
    Note: It can take up to 45 minutes for this report to run.
  5. Click Download once the Listing Quality and Suppressed Listing report is complete.
  6. Open the report and update Corrected Values under Enhancement Opportunities tab and check Accepted Values in the Data Definition tab. To look specifically for Suppressed Listings, filter the column Alert Name as Suppressed.
  7. Save the report with changes.
  8. Go to Inventory > Add Products via Upload .
  9. Click the Check and Upload your Inventory File tab and scroll down to Step 2 - Upload File.
  10. Select File type: Listing Quality and Suppressed Listing File.
  11. Click Choose File and browse to your saved Listing Quality and Suppressed Listing Report.
  12. Click Upload. It may take up to 24 hours for this report to be updated.
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