Inbound Performance report

The Inbound Performance report gives you detailed, shipment-level information about issues we encountered with your FBA shipments at the fulfilment centre.

Follow the steps below to see your report.

1. On the Seller Central home page, go to the Reports tab and select Fulfilment from the drop-down
2. On the Amazon Fulfilment Reports page, on the left under Inventory, click Show more > Inbound Performance

When there are problems receiving your products at the fulfilment centre, we typically send you an email and we flag the problem in your Shipping Queue. You can also review problems in the Inbound Performance report.

You can use this information to see which items in your shipments have had problems. We may also provide coaching instructions to help you avoid issues in the future.

Below is an overview of information that may be reported in connection with receiving problems at Amazon fulfilment centres.

Online Header	Download header	Description
Date	issue-resolution-date	Date shipment problem was resolved.
Shipment Creation Date	shipment-creation-date	The date the shipment was created.
FBA Shipment ID	fba-shipment-id	ID for the shipment to the fulfilment centre.
Merchant SKU	sku	Stock keeping units (SKUs) are unique blocks of letters or numbers that identify your products. SKUs are assigned by you as the seller.
FNSKU	fnsku	Unique identifier assigned by Amazon to products stored in and fulfilled from an Amazon fulfilment centre.
ASIN	asin	Amazon Standard Identification Numbers (ASINs) are unique blocks of 10 letters or numbers that identify products. ASINs are assigned by Amazon. You can find the ASIN on the product detail page.
Title	product-name	The title of your product.
Problem	problem-type	Type of problem, for example, "barcode cannot be scanned" or "Item label missing". See Type of Problem.
Quantity	quantity	Number of Units the problem applies to.
Fee Type	fee-type	One of the following: First Instance Unplanned Prep Services Exempt Refund
Fee Total	fee-total	The total amount we charged for the quantity shown on that line item.
Expected	expected	This is the number of units we expected you to send to Amazon fulfilment centres.
Received	received	This is the number of units we received from you.
Alert Status	Alert-status	Indicates whether the problem has been acknowledged.
Coaching Level	coaching-level	The coaching level for a particular problem group. One of the following: Standard Elevated Critical

To learn more about the defects covered as part of Inbound Performance Feedback, visit this help page.