Set Your Return Preferences

Professional sellers can customise return options using the Return Settings page.

Return email setting

We will send an email notification to you when new return requests are submitted. You have the option of including links to Authorise, Close or Reply to a return request in this email.

Automate the authorisation of return requests

You have the option of automatically authorising return requests. If you enable this feature, return requests will be authorised automatically and an email will be sent to the buyer containing a link to the Return Merchandise Authorisation (RMA). You will still be required to issue refunds as appropriate once you receive the return.

Set your default return request authorisation rules using one of the following options:

I want to authorise each request.

All return requests must be manually authorised or closed through the Manage Returns section of your seller account. This is the default setting.

I want Amazon to automatically authorise all requests.

Each return request will be automatically authorised.

• You will be offered a choice of the length of time from the order date (maximum 30 days) for automatic authorisations.

I want Amazon to automatically authorise all requests that meet Amazon Policy.

All return requests that fall within the Amazon’s return policies will be authorised.

• You will be offered a choice of the length of time from the order date (maximum 30 days) for automatic authorisations.

Return policies

Sellers are required to have return policies that match or exceed the Amazon return policies available on amazon.com.au. Your applicable returns policies are displayed on your Returnstab. While you can offer your own returns policy this does not limit a customer’s rights under the Australian Consumer Law or your obligations to comply with the Amazon returns policies.

For more information, refer to the help page Returns.