This article applies to selling in: Australia

Error 8541

What causes Error 8541

This error is commonly referred to as a “single matching error” and occurs when your Product ID (such as UPC, EAN, JAN, ISBN) corresponds to the Product ID of an existing ASIN, that means some of the information you’re submitting contradicts the product information (such as, title, brand, colour, size) that is already present for that particular ASIN.

Error message

"The provided SKU [SKU] conflicts with the Amazon catalogue. The standard product ID value(s) provided for this SKU corresponds to the ASIN [ASIN]; however, some information is in conflict with the Amazon catalogue. The conflicting attribute values(s) are Brand (Merchant: [MERCHANT_VALUE] / Amazon: [AMAZON_VALUE]). If your product is this ASIN, modify these attributes to reflect Amazon catalogue values. If your product is different from this ASIN, check if the standard product ID value(s) are correct."

Matching Error - Code 8541

This matching error occurred because we found a similar product in the Amazon catalogue. However, there is a discrepancy between some of the information you have submitted versus what is on Amazon. Hence, you must check if the product found is the same as the one you are trying to list.

To verify this information:

  1. Go to Catalogue in Seller Central.
  2. Select Complete Your Drafts.
  3. Select Incomplete listings under Display.
  4. Filter by Matching Reconciliation Conflicts on the left side of the screen.

This tool can solve matching conflicts as it provides:

  • visibility on similar products found at Amazon catalogue (if any),
  • highlighting the discrepant information and
  • offering a one click experience to confirm the match or request Amazon to fix its catalogue.

To ensure the product found in the Amazon catalogue is the same as the one you are trying to submit, check the discrepant attributes below the columns Product submitted by you (your submission) and Product at Amazon (what is in the Amazon catalogue). Additionally, you can click the product title (next to the product image) and see the detail page of the item. This will be the page shown to the customers, containing all the information available for this product.

Solving the error

After you have ensured that they are really the same product, click Accept Amazon’s Value. Your submission will be processed in the next 15 minutes and your product will be shown at your Inventory page in Seller Central.

If even after this time your product does not show up in your inventory, another issue might have happened. Go to Fix Your Products > All issues, and search for your product. Correct the information regarding the other type of issue found. If you were not able to find it, you can raise a trouble ticket for seller support

A different product was found

However, If the product in Amazon found is different than the one you are submitting, click Request Amazon to Update and raise a ticket to Amazon Support. A pop up will request for more information on the discrepancy. Amazon will analyse the information provided and respond on Seller Central. To keep track of the ticket, go to help and select case log.

You can also follow the same SOP and raise a ticket in case the product in Amazon catalogue have less information or different values that you don’t agree with.

If the information in the Amazon catalogue for this product appears to be incorrect, contact Selling Partner Support.

My submission was incorrect

If you want to exclude products of the tool, you can select the products and click “delete selected” on the green bar on the top of the page.

Matching error - code 8542

This feature currently solves matching issues when only one ASIN was found (error code 8541). To solve errors when two or more related products were found (error code 8542), you must adjust the information in your catalogue and resubmit a new template. If you have doubts on how this process works, refer to the Seller University material “Corrigindo os Erros de Matching (códigos 8541, 8542 e 8684)”.

How to solve and prevent Error 8541 using flat files or APIs

  • Check to make sure that the Product ID you had provided is correct. If it’s incorrect, enter the correct Product ID in your file and resubmit.
  • If you have provided the correct Product ID, follow these steps:
    • Update the attributes in your file to match those in the catalogue (these attributes are provided in the error report) and resubmit your file; OR
    • Replace your entry under the Product ID and Product ID Type column with the ASIN provided in the error report and resubmit your file.

To resolve this error, ensure you have provided the correct Product ID you have provided is correct. If it is incorrect, provide the correct product ID in your file and resubmit.

If the Product ID is correct, update the attributes in your file to match those in the catalogue for that product and resubmit.

If the information in the Amazon catalogue for this product appears to be incorrect, contact Seller Support.

Note: A common cause of this error is the result of manufacturers reusing UPCs or EANs; for example, in apparel, barcodes are sometimes reused after three years. Ensure that you match your product to the correct ASIN.
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