Multi-Channel Fulfilment: Fulfil orders for your sales channels

Amazon Multi-Channel Fulfilment (MCF) fulfils orders for your sales channels at the same delivery speeds as Fulfilment by Amazon (FBA). For more information, go to Multi-Channel Fulfilment, our program page.

Delivery speed

Delivery times are calculated from the time an order ships from our fulfilment centre to when it is delivered to the buyer:

• 4 business days (Priority)
• 7 business days (Expedited)
• 8 business days (Standard)

Exporting orders to buyers outside of Australia is currently not available.

Create orders

Multi-Channel Fulfilment (MCF) fulfils orders outside of Amazon, including your own website. You can create Multi-Channel Fulfilment orders through our quick order form, bulk order upload, or API integrations with providers such as Shopify, ChannelAdvisor, ShipStation, and WooCommerce.

A quick order form allows you to place a single ship or hold order against available FBA inventory by entering your customer's delivery address, items, and delivery speed. Multi-Channel Fulfilment bulk orders allows users to create and cancel multiple orders at once by uploading a completed template.

If you select ‘place order’, you will create a ‘ship’ order that will be planned and ship within two business days for Standard speed and next business day for Expedited and Priority speeds. Creating a hold order will plan an order, reserving your inventory. The order must be activated on the Multi-Channel Fulfilment order details page before the expected ship date to ship and meet the expected delivery date. If the order is activated after the expected ship date, the order will likely be delivered at a later date and may not update the expected delivery date. If the hold order is not activated within two weeks, the order will be cancelled.

Cancel orders

You can cancel any Multi-Channel Fulfilment order up to five minutes after placing the order by clicking the ‘Cancel’ button on the order details page.

If you would like to cancel an order after the first five minutes have passed, contact us. We will try to cancel it for you but can't guarantee successful cancellation.

You are not charged for Multi-Channel Fulfilment orders that are successfully cancelled before shipping. If some items in an order have shipped, charges for the shipped items apply.

Fees

Multi-Channel Fulfilment charges fulfilment fees for domestic orders.

Reimbursements

You are eligible for reimbursements on your Multi-Channel Fulfilment orders if we determine that they have been lost or damaged. Check the status of your existing reimbursements on the Amazon Fulfilled Inventory report or the Payments report.

You are ineligible for reimbursements if any of the following applies:

• You use Multi-Channel Fulfilment as a way to remove items from a fulfilment centre. Instead, create a removal order. For more information, go to Remove inventory (overview).
• You use Multi-Channel Fulfilment as a way to fulfil Amazon orders. Instead, use FBA. For more information, go to Getting started with Fulfilment by Amazon (FBA).

Additional notes:

• Multi-Channel Fulfilment fees cannot be reimbursed. Fulfilment fees are inclusive of pick, pack, and ship.
• Proof of your buyer’s delivery address is required (for example, a screenshot of your order or a picture of the shipping label on the package) to receive a reimbursement. You have up to 90 days after the promised delivery date to submit your claim.
• Reimbursement requests for lost orders must be submitted within 90 days of the promised delivery date to be considered for reimbursement.

Lost orders

If your order has not been delivered within seven days after the estimated delivery date (EDD), you are eligible to file for lost reimbursement by contacting Selling Partner Support. Orders that have been marked as delivered by the carrier are not eligible for reimbursement.

The reimbursement amount is calculated according to the FBA lost and damaged inventory reimbursement policy. Amazon reimburses you, not the buyer. It is your responsibility to resolve the issue with the buyer.

Damaged orders

If your order is damaged in transit to the buyer, you are eligible to file for damaged reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item or items.

Returns

Multi-Channel Fulfilment supports returns to Amazon fulfilment centres. You can generate a return merchandise authorisation (RMA) and track the status of a return by checking your order details page under Orders. For FBA customer returns, you can track the status in the Return reports. Go to Multi-Channel Fulfilment program for more details.

Settings

You can change the name and text on your packing slip in Multi-Channel Fulfilment settings.