This article applies to selling in: Australia

FBA Customer Service

Your Fulfilment by Amazon listings are displayed with the FBA logo, so customers know that Amazon will handle fulfilment and customer service for their orders.

Our world-class customer service team saves you time by managing customer enquiries, refunds and returns for FBA items bought on the Amazon website. There is no extra charge for this service, except for certain product categories, including apparel and jewellery. For more information, visit our Returns processing fee help page.

Note: Multi-channel Fulfilment orders are not eligible for Amazon customer service.

FBA’s online Returns Centre provides customers with help pages and details about how to contact us for refunds and returns. See the FBA customer returns policy for more information about how Amazon handles returns, refunds and reimbursements.

Note: For FBA orders, the Buyer-Seller Messages service is for product enquiries only. Any customer service enquiries should be directed to Amazon customer service.

Sign in to use the tool and get personalised help (desktop browser required). Sign in

Reach Hundreds of Millions of Customers

Start Selling On Amazon

© 1999-2022,, Inc. or its affiliates