FBA Customer Service
Your Fulfilment by Amazon listings are displayed with the FBA logo, so customers know that Amazon will handle fulfilment and customer service for their orders.
Our world-class customer service team saves you time by managing customer enquiries, refunds and returns for FBA items bought on the Amazon website. There is no extra charge for this service, except for certain product categories, including apparel and jewellery. For more information, visit our Returns processing fee help page.
FBA’s online Returns Centre provides customers with help pages and details about how to contact us for refunds and returns. See the FBA customer returns policy for more information about how Amazon handles returns, refunds and reimbursements.
- FBA resources
- Unplanned services
- Amazon Partnered Carrier options
- FBA Label Service
- FBA Prep Service
- How to preview your fees
- 2021 Amazon.com.au Referral Fee and FBA Fulfilment Fee Changes
- FBA Fulfilment fees
- FBA Premium Placement
- How Amazon receives and stores your inventory
- FBA Customer Service
- FBA Global Selling
- FBA New Selection program
- Inventory storage fees
- FBA Long Term Storage Fees
- FBA removal order fees
- 2022 AU FBA fulfilment fee changes
- 2022 AU Inventory storage fee
