This article applies to selling in: Australia

Late shipment rate

The late shipment rate (LSR) represents orders that have been ship-confirmed after the expected ship date as a percentage of total orders over both a 10-day or a 30-day period. The late shipment rate only applies to seller-fulfilled orders. You can find the expected ship date on the Manage orders and Order details pages.

It is important to confirm the shipment of orders by the expected ship date so that customers can see the status of their shipped orders online. Orders that are ship-confirmed late can negatively affect the customer experience and lead to increased A-to-z claims, negative feedback and/or customer contacts.

Orders should be shipped within 1-2 days unless you have specified a different handling time. For more information, go to Modify handling time.

Our policy is that sellers should maintain a late shipment rate under 4% to sell on Amazon. A late shipment rate above 4% may result in deactivation of seller-fulfilled offers.

Note: Expected ship dates are adjusted for national holidays that is, national holidays do not count as operating days when determining your expected ship date. However, expected ship dates are not adjusted for state/territory holidays. It is your responsibility to ensure that your handling time settings account for any applicable holidays in your state/territory.

To view your and download your late shipment rate report, follow these steps:

  1. Go to the Account Health page.
  2. In the Shipping Performance section, click View details.
  3. Select the Late Shipment Rate tab. Scroll down and click the Download Report button.

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