Delivering imports to Amazon

All inventory shipped to Amazon fulfilment centres must meet any of the applicable requirements found in the Inventory requirements help section.

Importer of Record

An Importer of Record (IOR) is required for merchandise entering Australia. The IOR is responsible for: (1) ensuring that the imported goods comply with local laws and regulations, (2) filing a completed duty entry and associated documents, and (3) paying the assessed import duties and other taxes on those goods.

Amazon, including our fulfilment centres, will not act as an IOR for any shipment of FBA inventory. This applies to shipments of any size or value, regardless of origin and product.

Non-resident importers

Entry of goods into Australia may be made by a non-resident (foreign) IOR. To become a non-resident IOR, please contact your customs broker or carrier for details.

Customs brokers

Customs brokers are private individuals or firms licensed by the Department of Immigration and Border Protection (DIBP) to prepare and file the necessary customs entries, arrange for the payment of duties owed, arrange for the release goods from DIBP custody, and otherwise represent importers in customs matters.

To find a list of customs brokers, you can refer to the brokerage list provided in the Australian Border Force website.

We suggest you contact your freight forwarder or courier in advance of shipping any inventory in order to understand their fees and requirements.

Duties, Taxes, and Shipping Costs

Amazon will not be responsible for or collect any duties, taxes or shipping costs associated with FBA inventory. All shipments are required to use Delivered Duty Paid (DDP), or sometimes referred to as "Free Domicile," shipping terms. Any shipment arriving at an Amazon fulfilment centre with collect charges, including any duties, taxes, or shipping costs, will be refused without further concession.

Shipping Documentation

An Amazon fulfilment centre may be listed as the "deliver to" party on your shipping documentation. Here are some examples of how this should appear on the shipping documentation:

Amazon.com.au
[Seller Legal Name] c/o FBA
29 National Dr, Dandenong 
South VIC 3175

Please ensure that your contact information is included on the delivery documentation in case there are any questions regarding your shipment.

Ultimate Consignee

You must not declare Amazon as the owner or importer of your products on any import or shipping documentation, however, you may list Amazon as the ultimate consignee, only if the name of the Amazon entity is followed by "in care of FBA." As Amazon is not responsible for customs clearance of your products, we do not require your EIN or Tax ID No.

Return of imports

Amazon is currently unable to return inventory stored in Amazon fulfilment centres to an address outside Australia. Furthermore, FBA does not currently support pick-up options for sellers at Amazon fulfilment centres. If you wish to have your inventory returned to you, you must supply a return address in Australia in the Create Removal Order form within Seller Central.