This article applies to selling in: Australia

Cancel an item, order or multiple orders

You can cancel any undelivered items or orders from your Manage orders page. After you cancel an item or order, Amazon will send a cancellation email to the buyer.

Cancel one order or items within an order


  1. On the Manage Orders page, locate the order you want to cancel.
  2. Click Cancel order in the Action column.
  3. Select from Cancel entire order or Cancel items.
  4. For Cancel items, select the ASIN and quantity you wish to cancel.
  5. On the Cancel Order page, select a Reason for Cancellation. You may also enter any information you want to keep track of in the Seller memo field.
  6. Click Submit.

Cancel multiple orders

You can also cancel multiple orders using one of the following techniques:

Note: We expect sellers to maintain accurate inventory levels. Failure to adjust your inventory in a timely manner can lead to excessive pre-fulfilment order cancellations. For information on how we factor cancelled orders into your overall performance, refer to the help page Customer Metrics.

Sign in to use the tool and get personalised help (desktop browser required). Sign in


Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2021, Amazon.com, Inc. or its affiliates