Before you issue a refund, consider the following:
After you have authorised a return request,
you can wait until you have received the item back from the buyer before you issue a
refund. If you prefer, you can allow the buyer to keep the item, even if you decide to
issue a refund.
If the buyer returns the item to you damaged
or in a condition that is different from the condition in which you sent it, you have
the option of issuing a partial refund. If you decide to issue a partial refund, we
recommend explaining this to the buyer in advance to help avoid misunderstanding or a
possible A-to-Z Guarantee claim.
If you described and listed the item
accurately, but the buyer simply no longer wants it, you have the option not to refund
the dispatch costs.