As a general rule, Amazon does not remove customer feedback even if it is unwarranted or the issue has been resolved. For more information about resolving and responding to customer feedback, see About the Feedback Manager.
However, there are some situations when Amazon will remove or strike-through customer feedback. In such situations, if your request is granted, the impact of the feedback will be removed from your feedback rating and, in turn, your Order Defect Rate (ODR).
Amazon will only remove feedback in the following cases:
The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.
However, if the comment contains both a product review and feedback about your service, we will not remove the feedback. For example:
Seller’s shipping service level was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.
Amazon will strike-through feedback in the following case:
We strongly suggest that you work with buyers to resolve negative feedback. Buyers can update their feedback on a seller transaction within 60 calendar days from the date they originally left the feedback. They can do this once for every seller transaction.
If you believe that the feedback you received meets any of the criteria above for removal, you can use thecontact us to request its removal. To learn more, see About the Feedback Manager.