When selling on our website as an international seller, there are important requirements you must follow to ensure a great experience for customers. Understanding and complying with these requirements is essential for successful international selling and is required for your participation in Amazon's international selling programs.
Before you begin selling on an Amazon marketplace website in a country outside your business location, you need to provide a bank account in a country supported by Amazon in order to get paid. In addition, you should understand the laws that apply to you as a seller on our website, and you must only list and sell products that comply with those laws. You should consult with your legal and tax advisers who understand the requirements that may apply to you so that you only offer products on the Amazon marketplace website that:
The following apply for each product you offer, promote or sell on an Amazon marketplace website:
You need to state the "shipping from" country accurately in your seller profile and manage customer expectations by stating the actual shipping times from your country. You will be responsible for meeting the shipping expectations for all orders you receive.
Do not expose customers to customs delays and additional duties and taxes on their purchases. You are responsible for complying with all import and export obligations and for payment of all applicable duties and customs fees. In short, customers must receive exactly what they order without any additional charges or fees and within the estimated delivery date posted with your offer on the Amazon marketplace website.
Customers expect prompt, helpful service when they have questions or concerns about your products. You should have customer service specialists who (i) understand your products, (ii) know where the customer's product is and when it will be delivered, and (iii) are able to respond quickly (but in any case within 24 hours) to customer e-mail contacts in the language of the Amazon marketplace website in which you are registered to sell.
Note: If you provide phone support, you are required to do so in the language of and within the business hours of Australia.
The business language used in Australia is English. When you interact with Amazon Customer Service or Seller Support for amazon.com.au, you will need to communicate in English.
The laws of each country are different (and laws may vary within countries). As the seller of your products, it is your responsibility to ensure that you do not present customers with offers for your products unless you have confirmed that you are permitted, under all applicable laws, to sell and deliver the product to all potential customers.
For example, you should confirm that:
Returns: You must comply with our returns policies.