This article applies to selling in: Australia

Small parcel delivery to Amazon

On this page, you will learn about the shipping requirements that apply to small parcel deliveries to Amazon fulfilment centres.

Important: Failure to comply with FBA product preparation requirements, safety requirements, and product restrictions may result in the refusal of inventory at the Amazon fulfillment center, disposal or return of inventory, blocking of future shipments to the fulfillment center, or charging for preparation or for non-compliance at the fulfillment center. Please share these requirements with your carrier or vendor to ensure that they fully understand and adhere to these requirements.

Related help:

Watch this brief video for examples of how to prepare your boxes for shipment to Amazon fulfilment centres.

How to label small parcel shipments

Shipment packing guidelines

If you receive your inventory from your supplier on a pallet, do not assume the boxes can be used for small parcel delivery as is. The standard box and inner packing used for less than truckload (LTL) and full truckload (FTL) pallet shipments may not be able to withstand the standard shipping process for small parcel shipping, because this packing is designed for bulk pallet shipments going to brick and mortar retail stores. If these units are damaged during small parcel delivery, you may be responsible for damaged units that are not appropriately boxed and packaged to meet these standards.

Guidelines for carriers

  • Only professional carriers are allowed to make deliveries to Amazon fulfilment centres.
  • We are unable to accept deliveries from personal vehicles at our fulfilment centres. Small parcel deliveries must be delivered by carrier van only.
  • Carriers must adhere to Amazon's delivery requirements and safety standards. This includes wearing appropriate Personal Protective Equipment which includes but is not limited to:
    • High visibility vest
    • Enclosed shoes (preferably safety shoes)
  • For any small parcel delivery parcel, the count must not exceed 15 parcels. Anything over needs to be palletized and an appointment needs to be booked viaCarrier Central

Dock Hours

Small parcel deliveries are accepted during the following hours (please note times are shown in local time):

FC Address Operations Time
Monday – Friday Saturday Sunday
BNE1 42-52 Export Street, Lytton, QLD 4178 7:00 – 16:00 (AEST) 7:30 – 15:30 N/A
BWU1 23 Centenary Avenue, Moorebank, NSW 2017 7:00 – 16:00 (AEST) 7:00 – 15:30 7:00 – 15:30
MEL1 29 National Drive, Dandenong South, VIC 3175

7:00 – 16:00, 19:00 – 3:00 (Monday – Thursday)

7:00 – 16:00 (Friday)

7:00 – 15:30 N/A
MEL5 103 Palm Springs Rd, Ravenhall, VIC, 3023 7:00 – 16:00 7:00 – 15:30 (AEST) N/A
PER3 60 Paltridge Road, Perth Airport, WA 6105 7:30 – 15:30 7:30 – 15:00 (AWST) N/A

Label boxes

  • Print the full set of labels. Because each label is unique, do not photocopy, reuse, or modify labels for use on additional boxes.
  • All small parcel delivery boxes must have shipment labels, and shipment labels must not include other messaging. If you are reusing boxes from previous shipments, be sure to remove or cover any other shipment labels, barcodes, or markings.
  • Shipment labels must be consistently placed in a way that is easy to see, either on the top or side of the box. Side placement is preferred.
  • Do not place shipment labels on the seam of the box where they could be damaged when the box is opened, making the barcodes unscannable.
  • Whenever possible, place shipment labels no closer than 3.17 cm from any natural edge of the box. The tape used to seal the box should not cover the shipment labels.

Learn more about Product size tiers.

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