The following requirements apply to all boxes delivered to Amazon fulfilment centres, whether by small parcel delivery, less than truckload (LTL), or full truckload (FTL) delivery.
Boxes containing multiple standard-size items must not exceed 63.5 cm on any side. A box may exceed the 63.5 cm if it contains oversized units that measure longer than 63.5 cm. Boxes that are excessively large relative to the oversized units may be subject to restriction of delivery privileges, additional fees, or refusal at a fulfilment centre.
Weigh and measure boxes and pallets accurately and ensure that the correct values are supplied for every shipment. In addition:
The following are approved standard boxes:
If you are reusing boxes, remove or cover any existing delivery labels or other barcodes.
Using appropriate packing material ensures that your shipment moves quickly through the fulfilment centre receiving process and protects our associates from potential safety issues.
|Approved dunnage||Prohibited dunnage|
|• Foam sheets or cushioning||• All types of packing peanuts, including those made of biodegradable material or corn starch|
|• Air pillows||• Foam strips|
|• Bubble wrap||• Crinkle wrap|
|• Full sheets of paper||• Shredded paper|
|• Thermocol chips|
Following these instructions helps ensure that shipments arrive undamaged and ready for intake at our fulfilment centres:
Avoiding the following also helps ensure that shipments arrive ready for intake at Amazon fulfilment centres:
Picking the right-sized box for what you are delivering is important. If the container is too large, you will need to fill it up with enough packaging material so that the box will not collapse if heavier boxes are stacked on top during delivery.
All products require a scannable barcode. For more information, see FBA product barcode requirements.
Each box in a shipment requires an Amazon shipment label in addition to the carrier label. For more information, see Shipment label requirements.
Additional requirements apply based on the delivery method you use:
In addition, boxes and box contents must be packaged in such a way that the contents arrive safely and intact at the fulfilment centre. For more information, see Packaging and prep requirements.
Some common issues that may result in the refusal of inventory at the fulfilment centre include:
Such shipments may be rejected at the dock and returned to you at your expense. Merchant Damage refers to any inventory that is delivered to an Amazon fulfilment centre in an unsellable condition. Shipments considered Merchant Damage or Defective incur a return freight charge.
You cannot refuse or return shipments that are returned to you without first contacting Amazon. Shipments that you refuse or return without first contacting Amazon may be refused again and any costs incurred will be at your expense.
Make sure that your distributor has the correct Amazon shipment labels for your shipment. You can grant limited access to your seller account to access labels. For more information, see Set user permissions.
In addition, your distributor must adhere to all Amazon shipment requirements.
You acknowledge that the US Department of Commerce Bureau of Industry and Security has restricted and may in the future restrict dealings with Huawei Technologies Co. Ltd. and certain of its non-U.S. affiliates included on the bureau’s Entity List ("Huawei Listed Entities"). You are responsible for complying with these restrictions, as updated from time to time, in relation to any products, software, or technology ("items") that you receive from Amazon or its affiliates. This includes ensuring that you do not remove, transfer, or accept any items, including inventory, that are subject to these restrictions from Amazon or its fulfilment centres if you are a Huawei Listed Entity or for the purpose of transferring or delivering such items to a Huawei Listed Entity.