This article applies to selling in: Australia

Import and export inventory

When you expand your business to an Amazon marketplace outside your home country and fulfil with Fulfilment by Amazon (FBA) or a third-party fulfilment provider, you’ll need to understand your obligations in the import/export process. Although you may want to handle some or all of these import/export steps yourself, it can be easier to hire a logistics provider such as a customs broker or a freight forwarder to handle the process for you. These providers may have the expertise and the time to make sure that your inventory moves from one place to another in a timely and secure manner.

Tip: If you use FBA in an Amazon marketplace outside your home country and you wish to use the services of a logistics provider, the best practice is to contact one as soon as you sign up for FBA. The process for completing the necessary paperwork can take some time, and you do not want the process to delay getting your products into customers’ hands.

If you engage the services of a customs broker or a freight forwarder to help you move inventory from one country to another, you must engage them directly. You must also directly make the arrangements for establishing the importer or exporter of record. Amazon cannot act in that capacity or make these arrangements for you.

Before you engage a customs broker or freight forwarder to help you move your inventory from one country to a fulfilment centre in another country, you will need to decide who will take on certain responsibilities:

Exporter of record (EOR):

Generally, the shipper is the exporter of record. Amazon will not act as the exporter of record. You may be able to contract with your customs broker or freight forwarder to act as the EOR.

Importer of record (IOR):

The importer of record is responsible for ensuring that the shipment is successfully imported into the destination country. Responsibilities include filing legally required documents and paying assessed import duties and taxes. It is important to note that Amazon, including the fulfilment centres, will not serve as the importer of record for any shipment of FBA inventory. Any FBA inventory shipment attempting to make entry with Amazon as the importer of record will be refused and returned at the shipper’s expense—no exceptions.

Important: It is your responsibility to comply with all import and export laws and to ensure that the imported goods comply with applicable laws and regulations. You may not import prohibited or restricted products without all required permits and authorisations. For example, the import of certain agricultural, food products, alcohol, plants and seeds, fish and wildlife products, or medication into certain countries may be prohibited or restricted.

Arrange shipment with a customs broker or freight forwarder

A customs broker or freight forwarder may require you to complete the following forms:

  • Power of attorney: When you sign a power of attorney, the customs broker or freight forwarder is authorised to act as your agent to get your inventory moved through the customs process.
  • Importer of record registration: Register as an importer of record with customs authorities in the country where you are importing inventory. Amazon, including our fulfilment centres, will not serve as an importer of record for any shipment of FBA inventory. This applies to shipments of any size or value, regardless of origin and product. Any FBA shipment attempting to make entry with Amazon as the importer of record will be refused and returned at the shipper’s expense—no exceptions.
  • Credit application: Generally, the customs broker may ask you to pay cash in advance or to make other payment arrangements.
  • Terms and conditions: The customs broker should spell out terms for you to help you understand who is responsible for the goods at every step of the shipment process.
  • Duties, taxes, and shipping costs: Amazon will not be responsible for or collect any duties, taxes, or shipping costs associated with FBA inventory. All shipments are required to use Delivered Duty Paid (DDP) delivery terms. Any shipment arriving at an Amazon fulfilment centre with collect charges, including any duties, taxes, or shipping costs, will be refused without further concession.
  • Deliver-to party: An Amazon fulfilment centre may be listed as the deliver-to party on your shipping documentation. You must list your name as the owner of the goods. Here are some examples of how this should appear on the shipping documentation:
    Example 1 Example 2
    John Smith (owner of goods) John Smith (owner of goods)
    Attn: FBA program Attn: FBA program
    1850 Mercer Drive 500 McCarthy
    Lexington, KY 40511, USA Lewisberry, PA 17339, USA

Ultimate consignee

Although Amazon will not serve as importer of record, it may be listed as ultimate consignee on your shipping documentation—but only if you are listed as the owner and in care of is listed before the name of the Amazon entity.

If you list Amazon as the ultimate consignee, your customs broker will still need contact you to collect your EIN or tax ID no. required for customs clearance. Your customs broker should not use the Amazon EIN or tax ID no. for customs clearance.

Commercial invoice

When your products are ready for shipment from the manufacturer or distributor, the shipper prepares the commercial invoice. It’s critical that the commercial invoice is accurate to avoid delays clearing customs. The following information should be included on the commercial invoice:

  • The date of the invoice.
  • The names of the buyer and seller, including addresses (Amazon should not be shown as the buyer or the seller on the commercial invoice, and when you add the address of the Amazon fulfilment centre you must add your name as the owner of the goods in front of the address).
  • The name and complete address of the seller or manufacturer.
  • The shipper’s contact name, company name, address, and tax ID number.
  • The ship-to address. Here, enter your name as owner of the goods and ‘In care of’, and then the name and address of the Amazon fulfilment centre where you are delivering the products.
  • Importer of record. This field must contain the shipper’s name, if the same as the owner of the products. Amazon will not be listed as importer of record in any cases. Do not leave this information blank; this will result in the shipment being refused and returned.
  • Shipment method.
  • Detailed description of the goods being invoiced. Include the following:
    • Customs harmonised codes, if known
    • Number of units
    • Unit values
    • Total value of each product. For samples or products with no commercial value, a nominal or fair-market value must be stated for customs purposes.
    • Country of origin where the goods are made or manufactured.
  • The type of currency of the transaction.
  • The terms of the sale. Note that correct terms must be Delivered Duty Paid (DDP). The shipper or FBA seller should pay all applicable duty and taxes and be responsible for clearing customs before delivery to the Amazon fulfilment centre. You are not authorised to import goods in the name of Amazon or to show Amazon as the declarant or importer of record on the customs entry documentation.
  • Shipment tracking number. For shipments to Amazon fulfilment centres, include the Amazon FBA Shipment ID that you receive when you create the shipment in your Amazon seller account. The shipment tracking number can also be an air waybill number if you are sending the package via a carrier service such as FedEx or UPS.
  • Any certifications.
  • Name of the carrier transporting the goods.
  • Freight payment terms.
  • Reason for export.

Shipping best practices

Amazon fulfilment centres have requirements for the shipments that they receive, including the size of the pallets and the type of truck that can deliver to the fulfilment centre. The Truckload delivery to Amazon help page provides the information that you need for preparing your shipment to an Amazon fulfilment centre. Paying attention to these requirements and best practices will help avoid delays in getting your inventory to the fulfilment centre and into your customers’ hands.

Note: Pallet differences exist between Amazon marketplaces.

Arrange to have your shipments palletised before they arrive at the fulfilment centre whenever possible. Amazon’s fulfilment centres will accept floor-loaded shipments, but only if you request it in advance when you set up your shipment to the fulfilment centre. Additional charges may apply if the floor-loaded shipment requires extensive handling.

Make sure that your shipments comply with Amazon’s policies regarding inbound shipments. If Amazon refuses to accept your shipments, you are responsible for removing the shipment from the fulfilment centre. For shipments that contain loose cartons, each of which weighing less than 22.6 kg, you may find it better to ship your products through a courier service. The carrier that you use may depend on the destination country, as the services each carrier offers vary. If you do choose to ship your inventory to a fulfilment centre via a carrier service, you should check with the carrier to verify that they can clear your goods through customs based on the commercial invoice you provide them. If they cannot clear your goods based on the commercial invoice, then you may need to contact a customs broker.

Logistics companies

There are many online resources that can help sellers determine rates and that can make shipping easier. The following are links to some companies that some sellers have found useful. Visit their websites directly to calculate the approximate shipping charges you can expect when fulfilling orders for the Amazon marketplaces in which you would like to list:

Europe UPS, DHL
United States UPS
Canada UPS
Japan, Australia, and New Zealand DHL

Return of imports

Amazon is currently unable to return inventory stored in Amazon's fulfilment centres to an address outside Australia. Furthermore, FBA does not support pick-up options for sellers at Amazon fulfilment centres. If you wish to have FBA inventory returned to you, you must supply a return address in Australia. Visit the Remove inventory help page for further details .

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