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This article applies to selling in: Australia

Amazon Partnered carrier options

Important: Amazon Partner Carrier Service is currently not available in Australia. The content below is for future guidance only and may be subject to change.

This page provides information on the Amazon Partnered Carrier options available to FBA sellers for both small parcel and LTL/FTL shipments.

  • Small parcel deliveries (SPDs) consist of units packed in individual boxes and individually labelled for delivery.
  • Less Than Truckload/Full Truckload* (LTL/FTL) shipment combines individual boxes on pallets for delivery.

Amazon-Partnered Carrier (SPD)

Amazon-partnered carriers offer deeply discounted rates, and the cost is billed to your account as an "Inbound Transportation Charge." There is a 453 g minimum charge for partnered carrier shipments. For shipments that weigh less than 453 g, the minimum charge applies.

After you complete your shipment, give your box to your scheduled pick-up driver or take the package to the local carrier of your choice.

For more information regarding loss and damage claims, please see the FBA lost and damaged reimbursement Policy.

Amazon Partnered LTL/FTL (Partial Truckload/Full Truckload) Carrier

Amazon Partnered Carriers offer discounted rates to eligible sellers, and the cost is billed to your account as an "Inbound Transportation Charge." If your total shipment weight is more than 68 kg, you should consider using a Partnered Less Than Truckload (LTL)/Full Truckload (FTL) carrier for cost savings. Sellers enabled for Amazon Partnered LTL/FTL will have the option to choose it as their shipping method when creating an inbound shipment.

Eligibility

To be eligible to use an Amazon-Partnered LTL/FTL carrier, you must have a dock or forklift to enable placing pallets on a truck and be able to support a truck coming to your pickup address or use the Lift Gate Service described below. You will need to provide a freight-ready date, a pallet count with the weight of each pallet, and the product freight class. Providing inaccurate weights or product freight classes may lead to additional charges, Partnered Carrier program ineligibility, or both. If you do not know your shipment's freight class, please use the default "Estimate my freight class" option.

LTL Lift Gate service

If you don’t have a dock door or a forklift, you can still take advantage of the Partnered LTL service by requesting lift gate service from the carrier. Although all Partnered LTL carriers support lift gates, they do lift-gate pickups only a few days a week, which could delay the pick-up time. To participate:

  • YOU create a shipment in Seller Central and select "Less than Truckload (LTL)" under Shipping method and "Amazon-Partnered Carrier" under Shipping carrier.
  • YOU must keep your shipment under 12 pallets and 9071 kg so your shipment qualifies as LTL and not FTL (Full truckload).
  • WE assign a carrier and create a Bill of Lading, which you will receive via email and can access in Seller Central.
  • YOU contact the carrier and request they send a truck with a lift gate.
  • YOU schedule a pick-up time with the carrier that is convenient for you.
  • YOU palletise the shipment and be able to move the pallets to the truck when it arrives (carrier will not have the manpower to move your pallets to the truck).

Scheduling pickup

More than 20 different carriers participate in the Partnered LTL/FTL program. When you create a shipment and choose to use the Partnered LTL/FTL program, we provide an estimated shipping charge and estimated pick-up date based on the characteristics of your shipments (number of pallets, weight, freight class, etc.) and the freight-ready date you provide.

  • Pallets must be ready the morning of the freight-ready date. You should have the exact number of pallets as confirmed during the time of estimate acceptance.
  • 26 pallets is the current limit for any single partnered shipment.
  • The pick-up date will be on the freight-ready date, or two days from when the estimate is accepted, whichever is greater.
  • Shipments with more than 12 pallets could be rolled into a FTL shipment, which may be more cost effective and have better transit times than a LTL shipment. But FTL shipments may require additional lead time to be picked up as the carriers will need to secure the delivery appointment at the fulfilment centres first before they can come pick up your shipment.

Cancelling an Amazon Partnered Carrier

You can cancel up to one hour after approving estimated charges by going to your Shipping Queue and following these steps:


  1. Locate the shipment and click the Work on Shipment button.
  2. Click the Provide Details tab.
  3. Click the Void Charges button.
Important: Cancelling the shipment does not cancel the charges. You must follow the Cancelling an Amazon Partnered Carrier instructions above to ensure no pickup is made and charges will not apply. If one hour has passed since approving charges, you will not be able to cancel those charges or receive a refund for them.

Amazon Marketplace Web Service

Amazon Partnered Carrier options are also available through Amazon Marketplace Web Service (Amazon MWS). For more information about Amazon MWS, see Amazon Marketplace Web Service Overview.

Partnered carrier options

  • Amazon Partnered Carrier Service FAQ

    *Non-Amazon Partnered LTL/FTL shipments require a delivery appointment.

  • To schedule a delivery appointment, download the FBA Booking Form, fill it out and email it to your carrier. Most of the shipment information is found in the Summary of the shipping workflow.
  • Have your carrier create an account and log into our Carrier Central portal and supply them with a copy of the User Manual for Carriers.
  • The fulfilment centre will respond to your carrier within 24 hours to determine the best delivery time.

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