This article applies to selling in: Australia

Floor loading policy

While it is one of the most labour-intensive types of loading, you may not be able to avoid floor loading your products when delivering less than truckload (LTL), full truckload (FTL), or full container load (FCL) deliveries to Amazon fulfilment centres.

When loading packed products directly on the floor, rather than using pallets or other containers, it takes longer for the fulfilment centres to process, which may impact your products availability for sale on Amazon. Carriers may also apply additional charges if your deliveries require extensive handling.

Important: Failure to comply with FBA product preparation requirements, safety requirements, and product restrictions may result in the refusal of inventory at the Amazon fulfilment centre, disposal or return of inventory, blocking of future deliveries to the fulfilment centre, charging for preparation, or for non-compliance at the fulfilment centre. Please share these requirements with your carrier or vendor to ensure that they fully understand them.

Floor loading requirements

Although pallets are always preferred, when they are not an option follow these instructions.

You must inform your carrier that floor-loaded deliveries are only accepted when they identify them on the Carrier Central portal (sign-in required) in the Appointment Information Section by selecting Load Type > Non-Palletised

Labels for all boxes must contain the following:

  • PO #: The Amazon Inbound Shipment ID
  • To: Amazon
  • Attn: Fulfilment by Amazon
  • From: Your company name
  • Carton #: # _____ of total # _____
  • BOL number# (FBA Number):

Note: Remember to follow all box label guidelines for the specific product sent.

  • Stack boxes into columns.
  • Maintain at least 7.62 cm between column stacks and container walls.
  • Stack boxes no higher than 182.88 cm, unless they conform to the slip sheet or clamp truck instructions below.
  • Make sure that the overall height of the column stack allows 7.62 cm of clearance from the top of the stack to the roof of the container.
  • All shipments should be properly secured using the load cars or straps.

Load quality requirements


  1. Stack cartons into columns. All shipments should be properly secured using load bars/straps. It is the shipper's responsibility to ensure that shipments are loaded into a trailer in a manner that prevents the load from shifting during transit. When using Intermodal transportation (COFC), always use a load strap, never a load bar to secure loads.
  2. Floor-loaded freight should only be loaded into containers that are at least 243.84 cm tall and make sure that the overall height of the carton stack allows 7.62 cm of clearance from the top of the stack to the roof of the container.
  3. Ensure that all cartons (regardless of weight) comply with the clamp truck instructions listed below.

Important: If the load quality does meet floor loading policy, your delivery may take longer to receive and you may be contacted about your delivery. Load quality issues may result in charges for unplanned services or refusal of deliveries.

Clamp truck guidelines

Use these instructions to accommodate forklifts with hydraulic attachments that open and close around a load to squeeze and pick it up:

  • When loading the trailer, maintain at least 7.6 cm between stacks and between stacks and container walls.
  • Make sure that the overall height of stack allows 7.6 cm of clearance from the top of the stack to the roof of the container.
  • Arrange each tier to be uniform and aligned relative to the other tiers on the footprint so that all four sides of the freight stack can be safely accessed by a clamp truck. Tier heights may vary.
  • Use spacers between stacks to prevent them from shifting during transit. All shipments should be properly secured using load bars or straps. It is the deliverer's responsibility to ensure that shipments are loaded into the trailer in a manner that prevents the load from shifting during transit.

Slip sheet guidelines

When slip sheets are used instead of pallets, be sure to follow these instructions:

  • Insert slip sheets between the floor and product, as well as between layers. The overall height of the pallets must allow 7.62 cm of clearance from the top of the stack to the roof of the container.
  • Use only slip sheets of industry-standard pallet size (101.6 cm by 121.92 cm).
  • Products exceeding 121.92 cm in length must be loaded along the length of the container or trailer.

Related guidelines

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