This article applies to selling in: Australia

Carrier requirements for LTL and FTL deliveries

On this page, you will learn what is required of your carriers for LTL/FTL deliveries to Amazon fulfilment centres. Be sure to familiarize yourself with these requirements as well.

Important: Failure to comply with FBA product preparation requirements, safety requirements, and product restrictions may result in the refusal of inventory at the Amazon fulfilment centre, disposal or return of inventory, blocking of future shipments to the fulfilment centre, or charging for preparation or for noncompliance at the fulfilment centre. Please share these requirements with your carrier or vendor to ensure that they fully understand these requirements.

Related guidelines

When you select a carrier, you are responsible for making sure they comply with the requirements below. The failure of a carrier to comply with these terms may cause the delivery to be refused. We recommend that you familiarize yourself with these requirements.

  • The carrier must have a complete list of Amazon Reference IDs and Shipment IDs included on or with the BOL. Amazon will require this information when scheduling a dock appointment. Reference and Shipment IDs are found in the Summary page of the shipping workflow.
  • The carrier must communicate box, pallet, and unit counts before an appointment will be scheduled. Floor-loaded trailers should be indicated on the carrier freight bill and when requesting an appointment.
  • Upon arriving at the fulfilment centre, the carrier must provide a physical BOL that meets Amazon requirements. Alternatively, the carrier may use an electronic BOL if a soft copy is provided to the fulfilment centre prior to the scheduled shipment arrival.

Scheduling advanced delivery appointments

The carrier you select to deliver your shipment will need to schedule an advanced delivery appointment. Please ensure that both you and your carrier complete any required steps prior to requesting a delivery appointment.

  • Amazon does not allow general public deliveries - only professional carriers are allowed to make delivery appointments to Amazon fulfilment centres.
  • All carriers must register with Amazon before appointments will be granted.
  • No shipments will be accepted at an Amazon fulfilment centre without a scheduled appointment. If the scheduled appointment is missed by 15 minutes or more, the freight will be refused at no cost to Amazon. A new appointment request will need to be submitted and approved by the carrier for attempted re-delivery.
  • Carriers must adhere to Amazon's delivery requirements and safety standards. This includes wearing appropriate Personal Protective Equipment which includes but is not limited to:
    • High visibility vest
    • Enclosed shoes (preferably safety shoes)
  • Carriers are required to schedule a delivery appointment no less than 24 hours ahead for all inbound deliveries.
  • A standing appointment may be requested for regularly scheduled appointments, but Amazon reference IDs and shipment IDs notification are still required 24 hours in advance of the appointment.
  • If a shipment is delayed due to unforeseen weather conditions, the carrier must notify Amazon in advance. Appropriate schedule changes will be made based on availability.

To schedule a delivery appointment, follow these steps:

  1. Download and complete the FBA Booking Form.
  2. E-mail the form to your carrier along with a link to the User Manual for Carriers.
  3. Have your carrier create an account (if they don't already have one) and log into the Carrier Central portal to request an appointment.

Amazon will respond to your carrier's request within 24 hours, at which time they will schedule a delivery appointment date and time based on availability.

Important: When scheduling appointments, carriers need to explicitly mention the shipments are for Fulfillment by Amazon and provide all of the required information listed in the booking form (you can find this information on the Summary page of the shipping workflow), this will help expedite appointment scheduling and help ensure accurate receipt of your inventory.

For assistance with scheduling an appointment in Carrier Central refer to section 4. Requesting Appointment of the Carrier Manual.

If sellers require support regarding scheduling an appointment, contact noc-au-inbound-scheduling@amazon.com. For all other inquiries, contact Selling Partner Support.

Floor Loaded shipments

For all LTL/FTL shipments, Amazon fulfilment centres prefer shipments on pallets. If you cannot palletise the shipment for any reason, then your carrier must select Non-Palletised as the load type when booking an appointment at the fulfilment centre. Currently MEL1 is the only FC accepting floor loaded shipment, BWU1 does not accept floor loaded shipment, so any LTL/FTL shipments for BWU1 has to be palletised.


Vehicle condition

Vehicles delivering goods to Amazon fulfilment centres must meet the following standards:

  • The vehicle floor must be able to withstand a pallet jack fully laden.
  • The vehicle floor must be well-maintained, safe, and free from any obstructions and damage such as holes.
  • The vehicle must be water tight, clean, and free of strong odors, especially when delivering food and health-care products.
  • Straps, unless actually securing a load, must be firmly fixed to the vehicle, so they present no danger to staff and ensure accessibility to the goods being unloaded.
  • Due to safety concerns, the use of trailers with uneven or corrugated floors (such as in refrigerated trailers) is not permitted.
  • Any trailer, truck, shipment, or portion of a shipment is subject to refusal at the fulfilment centre if the fulfilment centre associates are unable to safely unload the product with no additional cost to Amazon. Notification of such events will be sent to the e-mail address currently associated with your seller account.

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