This article applies to selling in: Australia

Inbound Performance report

The Inbound Performance report gives you detailed, shipment-level information about issues we encountered with your FBA shipments at the fulfilment centre.

Follow the steps below to see your report.

  1. On the Seller Central home page, go to the Reports tab and select Fulfilment from the drop-down
  2. On the Amazon Fulfilment Reports page, on the left under Inventory, click Show more > Inbound Performance

When there are problems receiving your products at the fulfilment centre, we typically send you an email and we flag the problem in your Shipping Queue. You can also review problems in the Inbound Performance report.

You can use this information to see which items in your shipments have had problems. We may also provide coaching instructions to help you avoid issues in the future.

Important: You may be required to pay an Unplanned Service fee for problems related to Packaging and prep requirements and Shipping and routing requirements. For more information on service fees and problem types, see Unplanned services.

Below is an overview of information that may be reported in connection with receiving problems at Amazon fulfilment centres.

Online Header Download header Description
Date issue-resolution-date Date shipment problem was resolved.
Shipment Creation Date shipment-creation-date The date the shipment was created.
FBA Shipment ID fba-shipment-id ID for the shipment to the fulfilment centre.
Merchant SKU sku Stock keeping units (SKUs) are unique blocks of letters or numbers that identify your products. SKUs are assigned by you as the seller.
FNSKU fnsku Unique identifier assigned by Amazon to products stored in and fulfilled from an Amazon fulfilment centre.
ASIN asin Amazon Standard Identification Numbers (ASINs) are unique blocks of 10 letters or numbers that identify products. ASINs are assigned by Amazon. You can find the ASIN on the product detail page.
Title product-name The title of your product.
Problem problem-type Type of problem, for example, "barcode cannot be scanned" or "Item label missing".

See Type of Problem.

Quantity quantity Number of Units the problem applies to.
Fee Type fee-type One of the following:
  • First Instance
  • Unplanned Prep Services
  • Exempt
  • Refund
Fee Total fee-total The total amount we charged for the quantity shown on that line item.
Expected expected This is the number of units we expected you to send to Amazon fulfilment centres.
Received received This is the number of units we received from you.
Alert Status Alert-status Indicates whether the problem has been acknowledged.
Coaching Level coaching-level

The coaching level for a particular problem group. One of the following:

  • Standard
  • Elevated
  • Critical

To learn more about the defects covered as part of Inbound Performance Feedback, visit this help page.

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