The Reimbursements report provides itemised details for all reimbursements, including those requested by you and those that are generated automatically. Reimbursements appear in your account 4-5 days after they are approved.
Reimbursements also appear in the Payments report. To locate a reimbursement:
For the reimbursements that you requested, click the case ID to view the details. For reimbursements associated with a customer refund, use the Amazon order ID to view the details.
Reimbursements can take up to five days to appear in the report after they have been approved. When more than one reimbursement is processed on the same day for the same issue, they may be combined into a single transaction.
|Online report header||Downloadable report header||Description|
|Date||approval-date||The date on which the reimbursement was approved.|
|Reimbursement ID||reimbursement-id||The unique identifier for this reimbursement. Each reimbursement may include multiple line items.|
|Case ID||case-id||The unique identifier assigned to the case when you request a reimbursement.|
|Amazon order ID||amazon-order-id||The unique identifier assigned to the customer order. This field is empty if the reimbursement is not associated with an order.|
|Reason||reason||The reason for the reimbursement (for example, Damaged: Warehouse).|
|Merchant SKU||sku||The merchant SKU (stock keeping unit) is the unique identifier that you had assigned to your product.|
|FNSKU||fnsku||The fulfilment network SKU (stock keeping unit) is the unique identifier that fulfilment by Amazon assigned to your product.|
|ASIN||asin||An ASIN (Amazon standard identification numbers) is a unique identifier that is assigned by Amazon to products in the Amazon product catalogue. The ASIN can be seen on the product details page.|
|Title||product-name||The name of your product.|
|Condition||condition||The condition of your item (for example: New).|
|Quantity||quantity||The number of units reimbursed for this line item.|
|[Does not appear in the online version]||currency-unit||The currency for the applicable marketplace.|
|Amount per unit||amount-per-unit||The per-unit reimbursement amount for this line item.|
|Quantity reimbursed [cash]||quantity-reimbursed-cash||The total number of units reimbursed with cash.|
|Amount total||amount-total||The total amount of the cash reimbursement for this line item.|
|Quantity reimbursed [inventory]||quantity-reimbursed-inventory||The number of units reimbursed with the inventory.|
|Quantity reimbursed [total]||quantity-reimbursed-total||The total units reimbursed with either the cash or inventory (quantity reimbursed [cash] + quantity reimbursed [inventory]).|