This article applies to selling in: Australia
Replacements report (overview)
Note: This report shows replacements issued to customers for completed orders. The Replacement report is currently not available in Australia. The below is a guide only and may be subject to change.
Please allow 24 hours for the report to be updated.
Field definitions
| Online header | Download header | Description |
|---|---|---|
| Date | shipment-date | DD-MM-YYYY. Date of free replacement shipment |
| Merchant SKU | sku | Seller’s item identifier |
| ASIN | asin | Amazon standard inventory number |
| Warehouse ID | fulfilment-centre-id | Fulfilment centre shipping this unit |
| Original warehouse ID | original-fulfilment-centre-id | Original fulfilment centre shipping free replaced item |
| Quantity | quantity | Units shipped in replacement shipment |
| Replacement reason code | replacement-reason-code | Reason for replacement: refer to the Free Replacement Reasons section below. |
| Replacement customer order ID | replacement-customer-order-id | Order ID of the replacement order |
| Original customer order ID | original-amazon-order-id | Order ID of original shipment |
Free replacement reasons
| Code | Reason |
|---|---|
| 0 | Other |
| 1 | Was lost |
| 2 | Defective |
| 3 | Damaged in shipping |
| 4 | Shipped the wrong item |
| 5 | Item missing from shipment |
| 6 | Lost by the shipper |
| 7 | Catalogue error/wrong item ordered |
| 8 | Shipped to the wrong address |
| 9 | Delivery problem (correct address) |
| 10 | Damaged due to DC/FC handling |
| 11 | Shipment in clean-up: item not received |
| 12 | Policy exception/customer error |
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Related articles
- FBA customer returns report (overview)
- Replacements report (overview)
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