The Late Shipment Rate (LSR) represents orders that have been ship-confirmed after the expected ship date as a percentage of total orders over both a 10-day or a 30-day period. LSR only applies to self-fulfilled orders. You can find the expected ship date on ‘Manage Orders’ and ‘Order Details’ pages.
It is important to confirm the shipment of orders by the expected ship date so that customers can see the status of their shipped orders online. Orders that are ship-confirmed late can negatively affect the customer experience and lead to increased A-to-z claims, negative feedback and/or customer contacts.
Orders should be shipped within 1-2 days unless you have specified a different handling time. Find out how to modify your handling time here.
Our policy is that sellers should maintain an LSR under 4% to sell on Amazon. An LSR above 4% may result in account deactivation.
To view your LSR and download your LSR report, follow these steps: