This article applies to selling in: Australia

Late Shipment Rate

The Late Shipment Rate (LSR) represents orders that have been ship-confirmed after the expected ship date as a percentage of total orders over both a 10-day or a 30-day period. LSR only applies to self-fulfilled orders. You can find the expected ship date on ‘Manage Orders’ and ‘Order Details’ pages.

It is important to confirm the shipment of orders by the expected ship date so that customers can see the status of their shipped orders online. Orders that are ship-confirmed late can negatively affect the customer experience and lead to increased A-to-z claims, negative feedback and/or customer contacts.

Orders should be shipped within 1-2 days unless you have specified a different handling time. Find out how to modify your handling time here.

Our policy is that sellers should maintain an LSR under 4% to sell on Amazon. An LSR above 4% may result in account deactivation.

Note: Expected ship dates are adjusted for national holidays (i.e. national holidays do not count as operating days when determining your expected ship date). However, expected ship dates are not adjusted for state/territory holidays. It is your responsibility to ensure that your handling time settings account for any applicable holidays in your state/territory.

To view your LSR and download your LSR report, follow these steps:

  1. Go to the Account Health page.
  2. In the Shipping Performance section, click View details.
  3. Select the Late Shipment Rate tab. Scroll down and click the Download Report button.

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