This article applies to selling in: Australia

Claim codes and combinability

Claim codes are keys that allow a discount to be applied to an order. The buyer must enter the code at checkout to benefit from the promotion.

You specify whether or not a claim code is required when you create your promotion. If you require a buyer to enter a claim code, you can limit the promotion to one redemption per buyer. You also can allow customers to enter multiple claim codes for increased savings.

As a general rule:

  • If a promotion does not require a claim code, it will combine with all of your promotions that do not require claim codes.
  • If your promotion does require a claim code, it will combine with all of your promotions that do not require claim codes and with some or all of your promotions that do require claim codes.

Combining claim codes

Depending on how you create your claim code rules, buyers can combine your available claim codes to receive higher discounts. When allowing multiple claim codes on the same items, be careful, because unintended deductions can occur.

Combination type Combination logic Examples
Preferential
  • Combines with all Unrestricted claim codes.
  • Combines with all promotions without claim codes.
  • If there are multiple Preferential claim codes, the most beneficial promotion is applied.
You run one Preferential promotion:
  • 10% off shoes

And one Unrestricted promotion:

  • 20% off hats

A customer buys a hat and a pair of shoes. The total discount amount should be 10% of the price of the shoes + 20% of the price of the hat

OR

You run two Preferential promotions:

  • 10% off shoes
  • 20% off hats

A customer buys a hat and a pair of shoes and receives the higher of the two discounts (20%).

Unrestricted
  • Combines with all Unrestricted claim codes.
  • Combines with one Preferential claim code.
  • Combines with all promotions without claim codes.
You run three Unrestricted promotions:
  • Free delivery for orders over AUD 20
  • 10% off winter coats
  • Buy a hat, get a free scarf

A customer buys a hat and coat for AUD 100 and receives 10% off the coat, in addition to a free scarf and free delivery.

Exclusive
  • May not combine with any other claim codes.
  • Combines with all promotions without claim codes.
You run two Exclusive promotions:
  • 10% off shoes
  • 20% off hats

A customer buys a hat and a pair of shoes and receives the higher of the two discounts (20%).

OR

You run one Exclusive promotion:

  • 10% off shoes

And one Unrestricted promotion:

  • 20% off hats

A customer buys a hat and a pair of shoes and receives the higher of the two discounts (20%).

OR

You run one Exclusive promotion:

  • 10% off shoes

And one non-claim code promotion:

  • 20% off hats

A customer buys a hat and a pair of shoes and receives both discounts (30%).

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