This article applies to selling in: Australia

How to confirm a shipment

After you receive an order notification and ship the order, you must confirm shipment of the order.

To confirm shipment, you will need:

  • Ship date
  • Carrier name:
  • Shipping Method
  • Tracking ID (supplied by the carrier)

After you confirm shipment, we do the following:

  • Charge the buyer for the order.
  • Credit your seller account for the order.
  • Send a shipping confirmation email to the buyer.
  • Update the buyer's Amazon account with the shipping information. The buyer can then see the status online.

Note: If you do not confirm shipment of an order within seven business days of the shipping availability date, we will automatically cancel the order. We will not charge the buyer, even if you already shipped the order.

You are required to provide a valid tracking ID & carrier name when confirming shipment of a seller fulfilled order except for the following circumstances:

  • Orders that cost less than 30 AUD (including shipping) and are shipped using ‘Australia Post Regular Letter Service’ and
  • Orders that cost less than 50 AUD (including shipping) and are shipped from outside of Australia using non-integrated carriers.

Confirm an individual shipment for one order

  1. Locate the order in Manage Orders and click Confirm Shipment in the Action column for the order.
  2. On the Confirm shipment page, enter the Ship date, Carrier Name, Shipping method (including the carrier information), and the Tracking ID (supplied by the carrier).
    Note: Select the carrier that best matches your carrier. For Australia Post and StarTrack, select the carrier name that reflects the type of tracking ID you will be using i.e. Australia Post-Consignment or StarTrack-Article ID.
  3. Enter any special notes about the order in the Seller memo field (optional). This is for your reference only.
  4. Click Confirm Shipment.

Send multiple shipments for one order

  1. After you confirm shipment for one package of an order, at the bottom of the Confirm Shipments page, click Add a Package.
  2. From the Items in Package drop-down menu, select the correct number of items in that package. The remaining items are automatically moved to the other package.
  3. Enter the Ship date, Carrier Name, Shipping method, and the Tracking ID (supplied by the carrier) for the order.
  4. Enter any special notes about the order in the Seller memo field (optional). This is for your reference only.
  5. Click Confirm Shipment.
  • If you make a mistake while entering information, such as the tracking ID, you can edit the shipment. In Manage Orders, click Edit shipments next to the order, click the Edit shipment button at the top right, and then click Re-Confirm Shipment.
  • If you receive an order for multiple items and send them individually, the customer will be charged immediately after the first order, even if the items are shipped in multiple deliveries.
  • If you deliver an order by hand, you can choose Self Delivery as the carrier.

Without a valid tracking number, you're more vulnerable to an A-to-z Guarantee claim.

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